Sherri Snowden
Cleveland,Ohio
Summary
Detail oriented and organized leader. Excellent interpersonal and communication skills, and a demonstrated willingness to go above and beyond to deliver great service. A critical thinker with the ability to identify solutions. Capable of quickly understanding organizational procedures, in order to provide efficient support.. Skilled in the provision of quality customer service and relationship management.
Overview
9
9
years of professional experience
Work History
Reception Tech/Trainer & Group Leader
CSL Plasma
Cleveland, OH
09.2023 - Current
- Designed and developed training materials for new employees in the organization.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Answered a multi-line telephone system, transferred calls, took messages, and provided general information.
- Maintained a clean and organized work environment by disposing of used supplies properly.
- Assisted in collecting patient data, including vital signs and personal information.
- Checked for accuracy of patient information prior to administering tests or treatments.
Account Representative
FlexJet
Richmond Heights
01.2021 - 01.2022
- Maintained and further improved established customer network, increasing sales and solidifying long-term customer relationships
- Maintained an exceptionally high rate of customer satisfaction and retention through effective relationship management, timely problem resolution, and personal attention to individual account needs and concerns
- Documents requests for information and ensures timely mailing of requested information to customers
- Documents systems applications with customer information changes to personal information and credit ratings during conversations with customers.
Dispatcher
Cleveland Clinic
Cleveland
01.2018 - 01.2021
- Ran EPIC system for the entire Cleveland Clinic Main Campus
- Communicated with caregivers, nurses, supervisors, and managers effectively
- Developed reputation as an efficient service provider with high levels of accuracy
- Politely assisted customers via telephone, while monitoring two computer screens, and sending emails throughout the day to keep management up to date.
Dispatch Lead
Towne Park
Cleveland
01.2015 - 01.2018
- Conferred with customers or supervising personnel to address questions, problems, or requests for service
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
- Liaison to customers to ensure favorable partnership resulting in a high level of customer satisfaction
- Handled the daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
Assembler
Swagelok
Solon
01.2014
- Determined materials, tools, and equipment needed for product orders
- Participated in all required quality, process, team, and safety training
- Maintained the daily operations of a face-paced production line by filling, capping, labeling, and packing bottles of beauty products.
Education
Diploma -
East Technical High School
Skills
- New Hire Training
- Group and individual instruction
- Planning and coordination
- Proficient in [Microsoft offices]
- Computer technology
- Training initiatives
- Creative Problem-Solving
- Learning Styles
- Train-the-Trainer
- Team Exercises
- Leadership Development
- Group Discussion Facilitation
- Attention to Detail
- Clerical Support
- Customer Service
- Leadership
- Communication
- Written Communication
References
References Available Upon Request
Timeline
Reception Tech/Trainer & Group Leader
CSL Plasma
09.2023 - Current
Account Representative
FlexJet
01.2021 - 01.2022
Dispatcher
Cleveland Clinic
01.2018 - 01.2021
Dispatch Lead
Towne Park
01.2015 - 01.2018
Assembler
Swagelok
01.2014
Diploma -
East Technical High School
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