Hi, I’m
Sherri Spachman
Olathe,KS
Summary
Dynamic Client Relationship Manager bringing a tenacious, strategic, and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Committed to streamlining procedures while optimizing employee talent. Strong history of providing individualized solutions to maximize profits.
Overview
29
years of professional experience
Work History
AFI
Senior Strategic Account Manager
01.2023 - Current
Job overview
- Established clear performance metrics for each assigned account, ensuring accountability and transparency in tracking progress towards goals.
- Primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations.
- Developed customized sales strategies for each account, resulting in higher annual revenue targets.
- Delivered exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges.
- Assisted in creating and implementing detailed financial spreadsheets, aiding in revenue forecasting and inventory management.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Streamlined contract processes by implementing standardized templates and procedures.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Managed and supervised production on 120 units per month.
Performance Plus
Business Development Coordinator
06.2010 - 11.2022
Job overview
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Enhanced team performance by conducting regular training sessions and sharing best practices among colleagues.
- Consecutively met or exceeded revenue goals through accurate revenue forecasting that resulted in a 15% increase in sales revenue.
Sightpath Medical
Sr. Client Relations Specialist
03.2000 - 01.2010
Job overview
- Served as trusted advisor for clients'' business strategies, providing valuable insights on market conditions and competitors'' activities.
- Strengthened client relationships by providing exceptional service and addressing their unique needs.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Ensured compliance with industry regulations, reducing risks of fines or penalties.
- Strategic account management resulted in dynamic sales revenue increases; 30%
Entercom Communications Corp.
Traffic Director
03.1995 - 01.2000
Job overview
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Established program policies and procedures to comply with regulatory requirements.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Developed original segments or features that differentiated morning show from competitors'' offerings resulting in higher ratings.
- Supported station-wide initiatives such as fundraising drives or awareness campaigns through targeted on-air messaging.
- Ensured adherence to FCC regulations and station policies while maintaining creative freedom during broadcasts.
- Awarded for growing audience engagement by 25% on annual basis.
- Created dynamic on-air personas that resonated with target demographics, leading to increased listener loyalty.
Education
UMKCKansas City, MO
BBA from Business Administration And Management
06.1994
Skills
- Technical understanding
- Relationship Management
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Analytical Thinking
Timeline
Senior Strategic Account Manager
AFI
01.2023 - Current
Business Development Coordinator
Performance Plus
06.2010 - 11.2022
Sr. Client Relations Specialist
Sightpath Medical
03.2000 - 01.2010
Traffic Director
Entercom Communications Corp.
03.1995 - 01.2000
UMKC
BBA from Business Administration And Management
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