Hi, I’m
Sherri Spachman
Strategic Account Manager
Olathe,KS
Summary
Results-oriented professional prepared for high-level account management responsibilities. Proven track record in developing and executing strategic plans that align with business goals. Emphasizes strong team collaboration and adaptability to changing needs. Skilled in client engagement and strategic planning, known for reliability and achieving results.
Overview
15
years of professional experience
Work History
Witness Solutions
Business Development Manager
02.2024 - Current
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
AFI
Senior Strategic Account Manager
01.2023 - 02.2024
Job overview
- Establish clear performance metrics for each assigned account, ensuring accountability and transparency in tracking progress towards goals
- Primary point of contact for key stakeholders within assigned accounts, building trust and credibility within those organizations
- Develop customized sales strategies for each account, resulting in higher annual revenue targets
- Deliver exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges
- Assist in creating and implementing detailed financial spreadsheets, aiding in revenue forecasting and inventory management
- Compute and create purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Streamline contract processes by implementing standardized templates and procedures
- Monitor and track progress of all production tasks for on-time delivery
- Manage and supervise production on120 units per month
- Purchasing agent
Zbuyer
Account Manager
06.2022 - 12.2022
Job overview
- Enhanced team performance by collaborating with colleagues and sharing best practices for effective communication.
- Excelled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Strengthened relationships with key clients by proactively following up on feedback, fostering trust, and enhancing long-term partnerships.
- Recognized as top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
- Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
- Managed approximately 250 calls per day.
Mihlfield & Associates
Logistics Coordinator
03.2021 - 08.2022
Job overview
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Organized, maintained and updated information in computer databases.
- Provided detailed information about available services and requirements.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed strong relationships with employees, creating trust that facilitated open dialogue about scheduling preferences or concerns.
- Managed approximately 150 calls per day.
Performance Plus
Office Manager / Business Development
01.2015 - 04.2019
Job overview
- Managed day-to-day business operations.
- Maintained full and current understanding of available plans, products and services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Assisted with development of improved seminars and training materials.
- Improved patient outcomes by developing and implementing customized health programs tailored to individual needs.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Sight Path Medical
Clinical Liaison/Scrub Nurse
02.2010 - 12.2014
Job overview
- Learned and adapted quickly to new technology and software applications.
- Supported evidence-based practice implementation within clinical teams through ongoing research review and dissemination of current best practices.
- Assisted surgeons in achieving optimal outcomes, providing requested instruments and supplies promptly.
- Maintained up-to-date knowledge on emerging and updated surgical procedures to select correct instruments for specific surgeries.
- Enhanced accuracy in tracking supplies with meticulous record-keeping and regular audits.
- Conducted routine equipment inspections to ensure functionality and compliance with safety standards, maintaining a safe environment for patients and staff.
Education
Metropolitan Community CollegeKansas City, MO
Associate of Science from Surgical Technology
05-2010
University of KansasLawrence, KS
BBA from Business Communication
05-1992
Skills
- Relationship building and management
- Strategic planning
- Multitasking and organization
- Business development
- Time management
- Attention to detail
Timeline
Business Development Manager
Witness Solutions
02.2024 - Current
Senior Strategic Account Manager
AFI
01.2023 - 02.2024
Account Manager
Zbuyer
06.2022 - 12.2022
Logistics Coordinator
Mihlfield & Associates
03.2021 - 08.2022
Office Manager / Business Development
Performance Plus
01.2015 - 04.2019
Clinical Liaison/Scrub Nurse
Sight Path Medical
02.2010 - 12.2014
Metropolitan Community College
Associate of Science from Surgical Technology
University of Kansas
BBA from Business Communication
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