Summary
Overview
Work History
Education
Skills
Certification
Other Systems
In House Systems
Timeline
SHERRI SWANN

SHERRI SWANN

Towson,MD

Summary

Expert Lead Web Developer specializing in front-end development. Experienced with all stages of development cycle for dynamic web projects. Well-versed and strong background in management and leadership. Compassionate Residential Support Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.

Overview

26
26
years of professional experience
1
1
Certification

Work History

ADULT RESIDENTIAL SUPPORT COUNSELOR

PRIVATE DUTY AGENCY
03.2021 - Current
  • Provided individual and group counseling to guide clients in areas of social and emotional needs
  • Provided supervision and in-house activities to support program participants
  • Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan
  • Assigned group or family sessions to assist with modifying problem behaviors.

ADULT RESIDENTIAL SUPPORT COUNSELOR

CREATIVE OPTIONS
04.2012 - 03.2021
  • Provided individual and group counseling to guide clients in areas of social and emotional needs
  • Provided supervision and in-house activities to support program participants
  • Documented meetings, interventions and contacts with clients to optimize care.

CALL CENTER REPRESENTATIVE

EDUCATION AFFILIATES
09.2016 - 09.2018
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased caller engagement
  • Provided exceptional customer service through effective telephone communication and follow-ups.

CORE SERVICES SPECIALIST III

JOHNS HOPKINS HOSPITAL
05.2006 - 08.2011
  • Identified opportunities to enhance specialization resulting in increased efficiency
  • Facilitated production clinical and technical customer relationships through intentional external communications
  • Balanced competing priorities through deliberate project and time management practices.

OFFICE ASSISTANT II (PEDIATRIC CENTER)

JOHN HOPKINS BAYVIEW MEDICAL CENTER
11.2001 - 05.2006
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
  • Maintained business records by updating customers information.

CONTRACT LIBRARIAN & ACCOUNT INSTALLATION

CAREFIRST: BLUE CROSS BLUE SHIELD
11.1997 - 09.2001
  • Pulling and maintaining records for employees as requested, shipping and pulling files to and from iron mountain archiving system, copying and faxing documents
  • Answering incoming calls and making outgoing calls, data entry, delivering and collecting correspondence
  • Sorting mail for distribution to corresponding departments.

Education

Courses taken in medical terminology: Vocabulary short course, Dealing with Difficult Customer, DISC / Improving Communication., Managing Service Excellence, Choose Your Attitude (Fish), Working with “You is Killing Me!”. -

Johns Hopkins Hospital

Aging Process and the Special Needs of The Elderly, Communication Skills, Community Integration and Inclusion, Fundamental Rights, General Characteristics & Needs of Individuals Served, Individually-Directed, Outcome-Oriented Planning, Supporting Individuals & Families in Making Decisions. -

Seminars & Workshops through Creative Options, Inc

Skills

  • Computer skills
  • Data management
  • Interpersonal skills
  • Problem resolution
  • Supervision & leadership
  • Community resources specialist

Certification

Certificated CPR/ First Aid – 02/25

Other Systems

  • Windows NT
  • Windows XP
  • Microsoft Suite 2010
  • Lotus Notes

In House Systems

  • IDX
  • IDX Centricity
  • Epic
  • Ormis
  • EPR
  • Group Wise
  • HDS
  • Meditech
  • Emdoen
  • Application Extender
  • Carematic

Timeline

ADULT RESIDENTIAL SUPPORT COUNSELOR - PRIVATE DUTY AGENCY
03.2021 - Current
CALL CENTER REPRESENTATIVE - EDUCATION AFFILIATES
09.2016 - 09.2018
ADULT RESIDENTIAL SUPPORT COUNSELOR - CREATIVE OPTIONS
04.2012 - 03.2021
CORE SERVICES SPECIALIST III - JOHNS HOPKINS HOSPITAL
05.2006 - 08.2011
OFFICE ASSISTANT II (PEDIATRIC CENTER) - JOHN HOPKINS BAYVIEW MEDICAL CENTER
11.2001 - 05.2006
CONTRACT LIBRARIAN & ACCOUNT INSTALLATION - CAREFIRST: BLUE CROSS BLUE SHIELD
11.1997 - 09.2001
Johns Hopkins Hospital - Courses taken in medical terminology: Vocabulary short course, Dealing with Difficult Customer, DISC / Improving Communication., Managing Service Excellence, Choose Your Attitude (Fish), Working with “You is Killing Me!”.,
Seminars & Workshops through Creative Options, Inc - Aging Process and the Special Needs of The Elderly, Communication Skills, Community Integration and Inclusion, Fundamental Rights, General Characteristics & Needs of Individuals Served, Individually-Directed, Outcome-Oriented Planning, Supporting Individuals & Families in Making Decisions.,

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