Sherri Thompson
Conway,AR
Summary
A seasoned professional from AR Blue Cross Blue Shield. Excel in leveraging critical thinking. Strong focus on team collaboration and delivering positive results. Reliable in adapting to changing needs as well as analytical thinking, problem solving abilities, and effective communication.
Overview
29
29
years of professional experience
Work History
Senior Business Analyst
AR Blue Cross Blue Shield
07.2008 - 12.2024
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Provided technical support for troubleshooting analytics and reporting issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Desktop Support
AR Blue Cross Blue Shield
07.2003 - 07.2008
- Improved user satisfaction by providing tailored desktop support services based on individual needs.
- Improved end-user satisfaction with prompt and effective resolution of technical issues through remote desktop support tools.
Customer Service Representative
AR Blue Cross Blue Shield
12.1998 - 07.2003
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Claims Processor
AR Blue Cross Blue Shield
07.1995 - 12.1998
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Education
Associates - Liberal Arts
Tomlinson College
Cleveland, TN05.1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
Timeline
Senior Business Analyst
AR Blue Cross Blue Shield
07.2008 - 12.2024
Desktop Support
AR Blue Cross Blue Shield
07.2003 - 07.2008
Customer Service Representative
AR Blue Cross Blue Shield
12.1998 - 07.2003
Claims Processor
AR Blue Cross Blue Shield
07.1995 - 12.1998
Associates - Liberal Arts
Tomlinson College
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