Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic
Sherri Tipton

Sherri Tipton

London,KY

Summary

Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Senture
London, KY
01.2020 - Current
  • (FMCSA & CFPB Contract)
  • Delivered outstanding customer support to address complaints swiftly
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Administrative Assistant/Dispatcher

Candido's Towing & Repair
Somerset, KY
05.2019 - 11.2019
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

General Clerk I

SourceHov
Mt. Vernon, KY
02.2017 - 03.2019
  • Assisted with data entry, filing, sorting mail, and other office duties.
  • Scanned documents into digital format for storage purposes.
  • Organized documents according to established procedures.
  • Responded to requests by preparing and sending files and documents.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Customer Service Representative

Senture
Monticello, KY
07.2016 - 01.2017
  • (Federal Student Aid Information Center Contract)
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Customer Service Representative

EOS
Somerset, KY
03.2016 - 07.2016
  • (American Water Contract)
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Representative

General Dynamics
London, KY
11.2015 - 03.2016
  • Worked on a short-term project.
  • (Medicare Contract)
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Service Representative

General Dynamics
London, KY
11.2014 - 02.2015
  • Worked on a short-term project
  • (Marketplace Insurance Contract)
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Administrative Assistant/Dispatcher

JC Malone's Staffing
Somerset, KY
02.2014 - 11.2014
  • (Tru-Check)
  • Worked on a short-term project.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Administrative Assistant

First Presbyterian Church Somerset
, KY
10.2011 - 09.2013
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Customer Care Associate

Bluegrass Cellular
Somerset, KY
03.2011 - 09.2011
  • Assisted customers with product inquiries and complaints.
  • Resolved customer issues in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Performed troubleshooting to diagnose and resolve technical problems.
  • Processed orders, returns, exchanges, refunds and payments accurately.
  • Recorded detailed notes of all customer interactions in CRM system.
  • Developed strategies for improving customer service operations.
  • Handled escalated customer concerns in a professional manner.
  • Utilized problem solving skills to efficiently resolve conflicts.
  • Trained new Customer Care Associates on policies and procedures .
  • Participated in team meetings to discuss best practices for handling calls.
  • Suggested process improvements based on customer feedback data.
  • Educated customers about the features and benefits of products.
  • Advised customers on how to use products correctly or get the most out of them.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Processed customer account changes with proprietary software.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Recommended potential products or services after analyzing customer needs.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Audited customer account information to identify issues and develop solutions.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Customer Service Representative

Newlife Industries
Somerset, KY
06.2010 - 12.2010
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Payroll Clerk

The Job Shop
Somerset, KY
10.2009 - 12.2009
  • (Modern Systems, Inc.)
  • Worked on a short-term project.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
  • Resolved discrepancies in employee payments and benefits calculations.
  • Maintained accurate records of all payroll transactions.
  • Assisted in the preparation of monthly financial reports related to payroll activities.
  • Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
  • Performed reconciliation of payroll accounts on a regular basis.
  • Developed procedures for processing payroll transactions efficiently.
  • Assisted HR team with benefit enrollment activities as necessary.
  • Managed payroll for temporary, hourly and salaried employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Established employee payroll files and updated existing files with new information.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
  • Processed weekly and monthly payroll for employees accurately and on time.
  • Utilized payroll software efficiently to process payroll and generate necessary reports.
  • Managed and maintained confidential employee payroll records.
  • Handled and resolved employee payroll queries in a timely and professional manner.
  • Coordinated the direct deposit setup and adjustments for employees.
  • Prepared and distributed payslips to employees.
  • Managed payroll and time and attendance systems.

Administrative Assistant

Adecco, Lexmark International, Inc
Lexington, KY
10.2008 - 10.2009
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Administrative Assistant

Todd & Associates
Lexington, KY
03.2008 - 09.2008
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.
  • Proofread content for typo-free emails and documentation.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.

Administrative Support Associate, Account Clerk III, Staff Support Associate

The University of Kentucky
Lexington, KY
08.1997 - 01.2008
  • Organized and maintained filing systems for confidential documents.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Prepared deposits according to established procedures.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Developed detailed spreadsheets to track financial data and trends.
  • Compiled customer information into organized databases for easy access.
  • Performed data entry tasks to update customer accounts records.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Provided administrative support such as scheduling appointments or meetings.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Answered telephones, directed calls, and took messages.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Typed, formatted and edited correspondence and other documents.
  • Computed, recorded and proofread data or reports.
  • Trained staff members to perform work activities and use computer applications.
  • Copied, sorted and filed records of office activities and business transactions.
  • Inventoried and ordered materials, supplies and services.
  • Delivered messages and ran errands.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Developed organizational filing systems for confidential customer records and reports.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Troubleshot office equipment, computer hardware and software issues.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Monitored and directed work of lower-level clerks.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Processed and prepared business or government forms and expense reports.
  • Coordinated travel arrangements for office personnel.
  • Coordinated travel arrangements and accommodations for staff members.

Education

AS Degree - Office Systems Technology with Computer

Skills

  • Scheduling
  • Inbound and Outbound Calling
  • Report Generation
  • Data Collection
  • Data Entry
  • Paperwork Processing
  • Complaint resolution
  • Account updating
  • Information Security
  • Escalation management
  • De-Escalation Techniques
  • Call center experience
  • High-energy attitude
  • Microsoft Outlook
  • Multi-Task Management
  • Coordination
  • Prioritization
  • Clerical Support
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Call escalation
  • Courteous demeanor
  • Conflict Resolution
  • Calm Demeanor
  • Dispute Resolution
  • Researching
  • Problem-solving abilities
  • Customer consulting
  • Tracking complaints
  • Support case resolution
  • Grammar
  • Technical Support
  • Conflict Mediation
  • Reception oversight
  • Appointment Scheduling
  • Quality Assurance
  • Calendar Management
  • Presentation Design
  • Memo preparation
  • Travel Coordination
  • Minute Taking
  • Letter preparation
  • Office Administration
  • Invoice Processing
  • Workflow Optimization
  • Bookkeeping
  • Mail handling
  • Database Management
  • Document Control
  • Filing
  • Spreadsheet Management
  • Research
  • Records retrieval
  • Meeting planning
  • Digital Archiving
  • Calendaring
  • 10-key proficiency
  • Administrative Support
  • Statistical data gathering
  • Report Transcription
  • Expense validation
  • Document retrieval
  • Negotiation
  • Recordkeeping
  • Process Optimization
  • Human Resources Management (HRM)
  • administer training modules
  • Office Management
  • Transcription and dictation
  • Resourceful
  • Timeline Planning and Management
  • Account Management
  • Accounting skills
  • Travel administration
  • Human resource laws
  • Event Coordination
  • Videoconference preparation
  • Confidential Document Control
  • AR/AP
  • Document conversion
  • Customer Relations
  • Reading Comprehension
  • Risk Management
  • Phone call answering
  • Filing and data archiving
  • Workers' compensation knowledge
  • Compensation and benefits
  • Presentation Preparation
  • Multi-Line Phone Systems
  • Tech-Savvy
  • Transporting files
  • Executive management support

Affiliations

Weekly volunteer at The Creek Church

Accomplishments

  • Phi Theta Kappa (member)
  • Phi Theta Kappa (Officer: VP of Scholarship)
  • Honors Program at Somerset Community College
  • University of Kentucky UKadvance Program (2006)
  • University of Kentucky Human Resource Development Certificates: Experienced Leader Academy (2007)
  • University of Kentucky Human Resource Development Certificates: Seven Habits of Highly Effective People (2007)
  • University of Kentucky Human Resource Development Certificates: The SuperVISION Program (2002)
  • University of Kentucky Human Resource Development Certificates: The Business Procedures Series (2001)
  • University of Kentucky Human Resource Development Certificates: The Essential Leader Program (2007)
  • University of Kentucky Human Resource Development Certificates: The Supervisory Enrichment Series (2002)
  • University of Kentucky Women's Forum Board (2007-2008)
  • Somerset Community College President's List (2024)

References

References available upon request.

Timeline

Customer Service Representative

Senture
01.2020 - Current

Administrative Assistant/Dispatcher

Candido's Towing & Repair
05.2019 - 11.2019

General Clerk I

SourceHov
02.2017 - 03.2019

Customer Service Representative

Senture
07.2016 - 01.2017

Customer Service Representative

EOS
03.2016 - 07.2016

Customer Service Representative

General Dynamics
11.2015 - 03.2016

Customer Service Representative

General Dynamics
11.2014 - 02.2015

Administrative Assistant/Dispatcher

JC Malone's Staffing
02.2014 - 11.2014

Administrative Assistant

First Presbyterian Church Somerset
10.2011 - 09.2013

Customer Care Associate

Bluegrass Cellular
03.2011 - 09.2011

Customer Service Representative

Newlife Industries
06.2010 - 12.2010

Payroll Clerk

The Job Shop
10.2009 - 12.2009

Administrative Assistant

Adecco, Lexmark International, Inc
10.2008 - 10.2009

Administrative Assistant

Todd & Associates
03.2008 - 09.2008

Administrative Support Associate, Account Clerk III, Staff Support Associate

The University of Kentucky
08.1997 - 01.2008

AS Degree - Office Systems Technology with Computer

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Sherri Tipton