Sherri Tran
Covington
Summary
Dynamic administrative professional with extensive experience at Uptown Counseling Center, excelling in customer service and data entry. Proven ability to enhance workflow efficiency and manage complex scheduling. Skilled in Microsoft Excel and adept at fostering positive client relations, ensuring seamless communication between patients and healthcare providers.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Uptown Counseling Center
07.2024 - Current
- Assisted in scheduling appointments and managing calendars for team members.
- Maintained organized filing systems to enhance document retrieval efficiency.
- Provided support in preparing meeting materials and presentations for staff meetings.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Coordinated patient appointments and managed scheduling conflicts efficiently.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Facilitated communication between patients, staff, and healthcare providers.
Prior Authorization Specialist
St Tammany Hospital
07.2023 - 05.2024
- Conducted eligibility verification for prior authorizations to ensure compliance with insurance requirements.
- Processed requests for medical services, maintaining accuracy and efficiency throughout workflow.
- Collaborated with healthcare providers to gather necessary documentation for authorization approvals.
- Utilized electronic health record systems to track and manage authorization requests effectively.
- Communicated with patients regarding authorization status, addressing inquiries and concerns promptly.
Scheduling Coordinator
Gastrogroup
03.2018 - 04.2023
- Coordinated surgical schedules, optimizing physician availability and patient needs.
- Maintained accurate patient records using electronic health record systems.
- Communicated with healthcare teams to ensure seamless patient care transitions.
- Managed pre-operative assessments, improving scheduling efficiency and patient readiness.
Scheduling Coordinator
Lakeview Hospital
02.2017 - 04.2019
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with healthcare providers to streamline appointment scheduling and improve patient flow.
- Utilized electronic health record systems to document interactions and maintain accurate patient information.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Patient Service Representative
Aurora Medical Center
02.2013 - 02.2015
- Facilitated patient registration and appointment scheduling using electronic health records systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to ensure accurate insurance verification and eligibility assessment.
- Streamlined patient check-in processes, enhancing workflow efficiency for front desk operations.
- Educated patients on financial responsibilities and available payment options effectively.
- Trained new staff on policies, procedures, and best practices in patient access management.
Education
Psychology
Western Governors University
Salt Lake City, UT05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Time management
- Microsoft Word
- Administrative support
- Microsoft Excel
- File organization
- Office administration
- Microsoft outlook
- Customer and client relations
- Computer proficiency
Timeline
Administrative Assistant
Uptown Counseling Center
07.2024 - Current
Prior Authorization Specialist
St Tammany Hospital
07.2023 - 05.2024
Scheduling Coordinator
Gastrogroup
03.2018 - 04.2023
Scheduling Coordinator
Lakeview Hospital
02.2017 - 04.2019
Patient Service Representative
Aurora Medical Center
02.2013 - 02.2015
Psychology
Western Governors University
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