Sherri Wallace
Laplace,LA
Summary
Accomplished Shift Supervisor at St John Sheriff Office, adept in staff management and workplace safety. Excelled in policy enforcement and conflict resolution, significantly improving operational efficiency and reducing contraband incidents. Skilled in employee training and development, fostering a culture of accountability and mutual respect. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
St John Sheriff Office
06.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved staff communication through daily shift briefings and updates on inmate behavior and facility needs.
- Streamlined booking processes by updating intake forms and procedures to expedite check-in times for incoming inmates.
- Facilitated rehabilitation programs for inmates to aid in their successful reintegration into society upon release from custody.
- Maintained order in the facility by addressing inmate behavioral issues promptly and effectively.
- Monitored surveillance systems regularly to maintain a comprehensive understanding of daily activities and identify potential security breaches.
- Collaborated with other law enforcement agencies to facilitate efficient prisoner transfers and extraditions.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Addressed inmate grievances through fair and impartial investigations, resulting in the timely resolution of conflicts.
- Reduced contraband incidents by implementing strict search procedures for inmates and visitors.
- Ensured accurate record-keeping for inmate information, including work assignments, and disciplinary actions.
- Supervised the transportation of inmates to court appearances or medical appointments, ensuring safety and security during offsite visits.
- Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised employees and performance of tasks and managed 160 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Participated in development of correctional policies and procedures.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Conducted security checks of inmates and living areas.
- Provided assistance and guidance to inmates regarding daily activities.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate
Booking Officer Trainer
St John The Baptist Sheriff Office
04.2022 - 06.2023
- Trained officers to fingerprint, book and searched prisoners.
- Adhered to strict data privacy policies and regulations, ensuring the secure handling of all sensitive client information during the booking process.
- Entered prisoners data into computer-based system.
- Implemented quality control measures for all incoming reservations, ensuring that bookings were accurately entered into the system without delay or error.
- Answered phone and provided assistance to callers under supervision of watch officer.
- Completed and maintained records to book and process prisoners at St John sheriff Office.
- Conducted regular audits of booking records to identify discrepancies and implement corrective measures promptly.
- Released prisoners when bail was posted
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Shift Supervisor
St John Sheriff Office
02.2020 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved staff communication through daily shift briefings and updates on inmate behavior and facility needs.
- Streamlined booking processes by updating intake forms and procedures to expedite check-in times for incoming inmates.
- Facilitated rehabilitation programs for inmates to aid in their successful reintegration into society upon release from custody.
- Maintained order in the facility by addressing inmate behavioral issues promptly and effectively.
- Monitored surveillance systems regularly to maintain a comprehensive understanding of daily activities and identify potential security breaches.
- Collaborated with other law enforcement agencies to facilitate efficient prisoner transfers and extraditions.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Addressed inmate grievances through fair and impartial investigations, resulting in the timely resolution of conflicts.
- Reduced contraband incidents by implementing strict search procedures for inmates and visitors.
- Ensured accurate record-keeping for inmate information, including work assignments, and disciplinary actions.
- Supervised the transportation of inmates to court appearances or medical appointments, ensuring safety and security during offsite visits.
- Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised [8] employees and performance of tasks and managed 160 offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Participated in development of correctional policies and procedures.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Conducted security checks of inmates and living areas.
- Provided assistance and guidance to inmates regarding daily activities.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
Deputy DOC Coordinator and Bonds
St John Sheriff Office
07.2017 - 02.2020
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
- Streamlined document retrieval from attorneys and judges by implementing an organized filing system.
- Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
Transport Deputy Assistant Supervisor
St John Sheriff Office
07.2007 - 03.2017
- Collaborated with cross-functional teams to identify key areas for improvement within the transportation department.
- Established a culture of accountability among drivers, leading to higher levels of professionalism and reliability.
- Improved transportation efficiency by optimizing routes and schedules for better time management.
- Increased on-time delivery performance by closely monitoring driver progress and proactively addressing potential delays.
- Observed jail and inmate activity to maintain order and safety of inmates and guards
Correctional Medical Deputy
St John Sheriff Office
05.2005 - 07.2007
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Educated inmates about their health conditions and self-care routines for better disease management.
- Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
- Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.
Education
St Charles Sheriff Office Correctional Academy
06.2022
No Degree -
Lafourche Police Academy
Lafourche, La08.2007
High School Diploma -
East St. John High School
Reserve, LA05.1997
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Policy Enforcement
- Document Management
- Team Supervision
- Strong verbal and written communication
- Decision-making capabilities
- Creative Problem-Solving
- Conflict Resolution
- Staff Training and Development
Timeline
Shift Supervisor
St John Sheriff Office
06.2023 - 05.2024
Booking Officer Trainer
St John The Baptist Sheriff Office
04.2022 - 06.2023
Shift Supervisor
St John Sheriff Office
02.2020 - 04.2022
Deputy DOC Coordinator and Bonds
St John Sheriff Office
07.2017 - 02.2020
Transport Deputy Assistant Supervisor
St John Sheriff Office
07.2007 - 03.2017
Correctional Medical Deputy
St John Sheriff Office
05.2005 - 07.2007
St Charles Sheriff Office Correctional Academy
No Degree -
Lafourche Police Academy
High School Diploma -
East St. John High School
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