Sherri Wasserstein
ASTORIA,NY
Summary
I would like to utilize experience in both Hospitality/Customer Service and Human Services fields along with educational field training, to motivate and empower individuals to work as a team to achieve business goals.
I am an enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Strong analytical and problem solving skills, with ability to make well thought out decisions. Highly trustworthy, discreet and ethical. Excellent organizational and record keeping skills. Strong verbal and written communication skills. Adept at fostering collaborative environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Recovery Coach / Family Coach
Mountainside Treatment Center
05.2024 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention.
- Gathered information about useful resources and helped coordinate referrals.
- Strengthened relationships with community partners, enabling better access to resources and support services for clients.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
- Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Developed and implemented individualized treatment plans.
- Collaborated with treatment teams to develop comprehensive care plans, ensuring a holistic approach to client recovery.
- Provided group, family, and individual counseling to support recovery goals.
- Documented case management activity for accurate, reliable records.
Substance Abuse Counselor – CASAC-T
Vida Nueva/Promesa/Acacia
01.2022 - 05.2024
- Manage all aspects of a case from admission to date of discharge
- Obtain client’s releases to gather/provide information from other sources
- Arrange for a medical assessment
- Consult with other members of interdisciplinary treatment team
- Facilitate virtual and in-person individual and group therapy sessions
- Monitor client over time to assess treatment progress
- Coordinate services with referrals, provides progress report, and collaborate with other treatment providers
Certified Recovery Peer Advocate (CRPA)/Certified Addiction Recovery Coach (CARC)
Vida Family Services, Inc
10.2020 - 12.2021
- Supervised random toxicology screening for clients
- Maintained communication with treatment team on behalf of clients
- Attended supervision/staff meetings as appropriate
- Helped to initiate and sustain individual/family in their recovery from substance use or addiction
- Promoted recovery by removing barriers and obstacles to sustaining recovery, and facilitated recovery plan
- Helped individuals find resources for harm reduction, detox, treatment, family support and education, local or online support groups
- Documented delivered services in Electronic Health Records (ECR)
AV Events Sales Manager
Grant Hyatt Hotel
09.2005 - 03.2019
- Evaluate existing plans, processes and events planning services to identify opportunities for improvement
- Worked with onsite teams, including caterers, audio-visual technicians and facility management team
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
- Coordinated audio and video technicians as well as Videographers, Teleprompter and Webcasting Services
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Generated client retention by accurately organizing and executing corporate events
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Fostered relationship with local and national audio visual suppliers to obtain best price, quality, and delivery of products
Food and Beverage Manager
Hotel Plaza Athenee
04.2003 - 09.2005
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Resolved customer complaints involving food or beverage quality and service
- Worked with on-site and external party planners to create and manage beverage ordering and wait staff for small and large events
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Managed all day-to-day operations within budgeted guidelines
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage
Education
High School Diploma -
Canarsie High School
Brooklyn, NY06.1981
Skills
- Organizational skills
- Decision making
- Trustworthiness
- Verbal communication skills
- Written communication skills
- Computer literacy
- Proficiency in Microsoft Applications
- Resource referrals
- Professional ethics
- Goal Setting
- Resource Navigation
- Recovery planning
- Counseling background
Certification
- Certified Recovery Peer Advocate, 05/2021
- Certified Addiction Recovery Coach, 09/2020
- RCA/CCAR Recovery Trainer of Trainers, 02/2021
- Certified Professional Coach, 08/2022
- Internationally Certified Family Recovery Coach
References
References are available on request.
Timeline
Recovery Coach / Family Coach
Mountainside Treatment Center
05.2024 - Current
Substance Abuse Counselor – CASAC-T
Vida Nueva/Promesa/Acacia
01.2022 - 05.2024
Certified Recovery Peer Advocate (CRPA)/Certified Addiction Recovery Coach (CARC)
Vida Family Services, Inc
10.2020 - 12.2021
AV Events Sales Manager
Grant Hyatt Hotel
09.2005 - 03.2019
Food and Beverage Manager
Hotel Plaza Athenee
04.2003 - 09.2005
- Certified Recovery Peer Advocate, 05/2021
- Certified Addiction Recovery Coach, 09/2020
- RCA/CCAR Recovery Trainer of Trainers, 02/2021
- Certified Professional Coach, 08/2022
- Internationally Certified Family Recovery Coach
High School Diploma -
Canarsie High School
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