Summary
Work History
Education
Skills
Timeline
Generic

Sherri Whitson

Springfield,MO

Summary

Dynamic professional with a proven track record at Pinegar Honda, excelling in appointment scheduling and customer service. Demonstrated strong problem-solving abilities and meticulous attention to detail, ensuring accurate client records and efficient scheduling. Adept at managing high call volumes while fostering positive client relationships and maintaining confidentiality.

Work History

Appointment Scheduler

Pinegar Honda
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.

Cahier

Pinegar Honda
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receptionist

Pinegar Honda
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Warranty Administrator

Pinegar Honda
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
  • Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.

Education

Diploma - Genersl

Parkview High School
Springfield, MO
06.1986

Skills

  • Meeting deadlines
  • Calendar management
  • Remote work capabilities
  • Guest relations
  • Follow-up skills
  • Accuracy and precision
  • Client relationship building
  • Schedule coordination
  • Sales support
  • CRM software
  • Data entry proficiency
  • Efficient coordination
  • Online research
  • Confidentiality
  • Appointment confirmation
  • Telephone management
  • Scheduling expertise
  • Attention to detail
  • Strong work ethic
  • Telephone etiquette
  • Computer skills
  • Critical thinking
  • Effective multitasking
  • Production scheduling
  • Client relations
  • Teamwork and collaboration
  • Recordkeeping expertise
  • Document management
  • Call schedule distribution
  • Customer service
  • Problem-solving
  • Data entry
  • Schedule verification
  • Active listening
  • Phone etiquette
  • Call control
  • Appointment scheduling
  • Inbound and outbound calls
  • Decision-making
  • Outbound calling
  • Inbound calls
  • Scripted calls
  • Microsoft office
  • Email etiquette
  • Payment processing
  • Customer orders
  • Complaint resolution
  • Outbound telemarketing
  • Multi-line telephone systems

Timeline

Appointment Scheduler

Pinegar Honda

Cahier

Pinegar Honda

Receptionist

Pinegar Honda

Warranty Administrator

Pinegar Honda

Diploma - Genersl

Parkview High School

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Sherri Whitson