Summary
Overview
Work History
Education
Skills
Timeline
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Sherri Williams

Plymouth,PA

Summary

Dynamic Expanded Functions Dental Assistant with a proven track record at Sprau Dental, excelling in appointment scheduling and digital dental records management. Adept at enhancing patient satisfaction through empathetic communication and efficient treatment planning, while maintaining strict adherence to infection control protocols. Certified in CPR/AED, committed to continuous education and professional growth.

Experienced with dental insurance coordination and patient account management. Utilizes effective communication to ensure smooth insurance claim processes. Knowledge of insurance policy guidelines and patient satisfaction strategies.

Overview

32
32
years of professional experience

Work History

Expanded Functions Dental Assistant

Sprau Dental
08.1993 - Current
  • Assisted in patient preparation for dental procedures, ensuring a sterile environment.
  • Supported dentists by delivering instruments and materials during treatments.
  • Maintained accurate patient records and updated treatment plans as needed.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Utilized dental software to schedule appointments and manage patient information efficiently.
  • Sterilized dental instruments and maintained cleanliness of operatory areas consistently.
  • Collaborated with team members to improve workflow efficiency within the clinic.
  • Adapted quickly to new technologies and procedures in a fast-paced dental environment.
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Applied fluoride varnish and sealants.
  • Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
  • Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
  • Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
  • Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
  • Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
  • Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
  • Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
  • Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
  • Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
  • Improved patient understanding of dental procedures and aftercare instructions through clear and concise explanations.
  • Facilitated smoother workflow within dental office by maintaining organized patient records and scheduling appointments.
  • Enhanced accuracy of patient treatment plans by diligently collecting and recording medical histories and dental chart information.
  • Streamlined dental procedure process, preparing instruments and materials ahead of each appointment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient X-rays and images for review by dentist.
  • Scheduled and confirmed patient appointments.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Verified patient insurance eligibility and benefits.
  • Proactively identified opportunities to cross-train-allowing flexibility in coverage for team members during absences.
  • Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
  • Managed patient check-in processes, ensuring accurate information collection and efficient scheduling.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.

Education

Associate of Applied Science - Expanded Function Dental Assistant

Luzerne County Community College
Nanticoke, PA
05-1992

Skills

  • Continuing education
  • Appointment scheduling
  • Digital dental records
  • Insurance coordination
  • Chair-side support
  • Treatment Planning
  • Medical charting
  • Certified in CPR/AED
  • Taking medical and dental histories
  • Electronic dental record (EDR)
  • Patterson eaglesoft
  • Dental billing
  • Insurance billing
  • Payment collections

Timeline

Expanded Functions Dental Assistant

Sprau Dental
08.1993 - Current

Associate of Applied Science - Expanded Function Dental Assistant

Luzerne County Community College
Sherri Williams