Sherri Wolfe

• Remote Case Manager for Aetna Michigan and Ohio Duals MMP program
• Complete telephonic Health Risk Assessments, Care Plan reviews and updates, Medication Reconciliation, and communication of care plans to primary care providers, behavioral health providers, and members.
• Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
• Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Develop and implement comprehensive case management plans to address client needs and goals.
• Assist clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Conduct thorough assessments to identify client needs, laying the groundwork for effective case management.
• Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.

• Provided education for staff and clients.
• Monitored vital signs regularly, identifying any changes in condition and escalating concerns when necessary.
• Maintained detailed medical records, allowing for seamless communication between team members and informed decision-making.
• Served as an advocate for resident rights and needs during interdisciplinary meetings with facility staff members.
• Developed strong rapport with residents and their families, establishing trust and open lines of communication.
• Coordinated with other healthcare professionals to ensure continuity of care for residents transitioning between facilities or levels of care.
• Administered medications accurately and safely, ensuring proper dosage and adherence to treatment plans.
• Conducted thorough assessments of new residents upon admission, gathering pertinent information for the development of individualized care plans.
• Mentored new nursing staff members in best practices for residential care, fostering a cohesive team environment focused on resident wellbeing.
• Utilized critical thinking skills to adapt standard nursing practices according to unique circumstances that arose in the residential setting.
• Coordinated and collaborated with various multidisciplinary teams to coordinate care and promote patient safety and health.
• Observed patient to chart and report changes in patient condition and adverse reactions to medications and treatments.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement, and enhance treatment strategies.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

• Developed and implemented nursing care plans and protocols, ensuring high-quality care and compliance with standards, preparing for Joint Commission Accreditation.
• Hired and managed a team of registered nurses and residential aides, enhancing staff performance and patient care.
• Ensured adequate medical supplies and efficient scheduling, improving operational efficiency and readiness for accreditation.
• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Oversaw and approved recruitment, hiring, and orientation of new nursing staff.
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Established and monitored infection control programs to provide a safe, sanitary environment to prevent transmission of disease and infection.
• Identified department issues to recommend corrective actions.
• Established new policies and updated existing policies to improve the standard of care for patients.
• Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
• Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.

• Performed nursing assessments, suicide/homicidal assessments, vitals, breathalyzer, and contacted the physician for admission orders.
• Entering admission data into the electronic health record (WellSky)
• Contacted insurance companies for pre-authorizations for patient stay.
• Utilized Availity to confirm insurance coverage.
• Numerous other duties as assigned.
• Performing discharge C-SSRS, crisis safety plan, verified pharmacy, and verified patient destination upon discharge for safety.
• Collaboration with community mental health facilities to ensure continuity of care is maintained upon discharge.
• Contacted PCPs for follow-up appointments, prescription renewals, and health records.
• Contacting family members to address questions regarding patient stay following HIPPA guidelines.
• Arranged transportation utilizing either family members or various transportation services throughout the community.
• Other duties as assigned.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each patient''s needs.
• Settled incoming patients into rooms and verified adequacy of medical supplies and treatment equipment.
• Served as a liaison between patients and healthcare providers to ensure seamless communication and coordination of care.
• Interacted professionally with families and provided empathetic support and professional guidance.
• Worked closely with physicians on proper placement decisions based on patients' medical conditions.
• Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
• Provided physicians and other medical personnel with patient assessment details and answered patient care-related questions.
• Educated patients about their rights, responsibilities, and financial options throughout the admissions process.
• Maintained thorough knowledge of insurance requirements, working closely with billing departments to verify coverage eligibility for incoming patients.
• Assessed potential risks for each admitting patient, implementing appropriate interventions when necessary.
• Displayed functional familiarity with Medicare, Medicaid and private insurance coverage protocols.
• Consistently met or exceeded performance metrics related to patient satisfaction scores in the admissions department.
• Assisted floor nurses with medication administration and prescribed treatments.
• Provided support to family members during the admission process, addressing concerns and answering questions as needed.
• Coordinated discharge planning activities with case managers ensuring smooth transition from hospital setting to home or other facilities.
• Managed challenging situations with empathy and professionalism, diffusing conflicts when they arose during the admissions process.
• Assessed new patients' care plans and administered prescribed medications and treatments.
• Evaluated patient histories, complaints, and current symptoms.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
• Advocated for patients' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Coordinated patient discharge planning and follow-up care.
• Maintained detailed records of patient progress, documentation of services and case notes.

• Managed a team of occupational therapists, physical therapists, nursing staff, and patient aides.
• Completed performance evaluations.
• Reviewed, audited, and assisted staff with completed orders for patients (U/A’s, laboratory tests needed, wound care supplies and orders, medication orders.
• Reviewed, audited, and corrected OASIS charting per Medicare standards utilizing HCHB software.
• Completed OASIS assessments for patients needing home health services.
• Provided home health services to patients following discharge from the hospital.
• Reduced turnover rates by actively addressing employee concerns and implementing targeted retention strategies.
• Fostered a culture of accountability by setting clear performance expectations and providing constructive feedback to team members.
• Ensured regulatory compliance by conducting thorough audits of clinical documentation and processes.
• Enhanced teamwork and collaboration among staff members by implementing regular team meetings and open communication channels.
• Boosted staff morale, promoting a positive work environment through recognition programs and ongoing support.
• Coordinated interdisciplinary care plans, fostering collaborative partnerships between nursing, medical, and ancillary staff.
• Improved patient care by overseeing the daily activities of a clinical team, ensuring adherence to established protocols.
• Managed financial resources prudently, optimizing budgets while maintaining high-quality patient care standards.
• Monitored key performance indicators, utilizing data-driven decision-making to optimize clinic performance.

• Conducted comprehensive assessments and maintained accurate medical records, ensuring high-quality patient care and compliance with standards.
• Managed medication administration and milieu monitoring, enhancing patient safety and treatment outcomes.
• Led staff management and scheduling, improving operational efficiency and team performance.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Managed care from admission to discharge.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Monitored patient reactions to drugs and carefully documented findings.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

• Monitored daily census data, ensuring optimal bed utilization across different units within the facility.
• Mentored and trained new staff members, resulting in improved performance and teamwork within the admissions department.
• Participated in ongoing professional development opportunities, staying abreast of best practices in nursing admissions processes.
• Settled incoming patients into rooms and verified adequacy of medical supplies and treatment equipment.
• Assisted floor nurses with medication administration and prescribed treatments.
• Educated patients about their rights, responsibilities, and financial options throughout the admissions process.
• Coordinated patients' tests and treatments with other hospital departments.
• Attended in-house trainings and continuing education classes.
• Assessed potential risks for each admitting patient, implementing appropriate interventions when necessary.
• Managed challenging situations with empathy and professionalism, diffusing conflicts when they arose during the admissions process.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each patient's needs.
• Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
• Worked closely with physicians on proper placement decisions based on patients' medical conditions.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Managed care from admission to discharge.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Leveraged feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
• Monitored patient reactions to drugs and carefully documented findings.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
• Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.

• Company Overview: Pfizer Contract/Occupational Health RN
• Pfizer Contract/Occupational Health RN
• Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
• Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures.
• Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
• Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives.
• Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
• Promoted a high level of service to every individual while observing confidentiality rules and company regulations.
• Delivered array of employee health services at company, which included health screenings and immunizations.
• Provided guidance on proper use of personal protective equipment, significantly reducing the risk of exposure to hazardous materials.
• Developed return-to-work plans tailored to individual needs that expedited recovery time after illness or injury.
• Assisted with accident investigation program to identify root cause of incidents and near-misses.
• Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
• Streamlined the workers' compensation process, ensuring timely payments and proper medical treatment for injured employees.
• Utilized well-honed communication and active listening skills to conduct pre-employment screenings.

• Conducted functional assessments of the participant’s social, financial, environmental, health, and emotional needs.
• Facilitated and coordinated the development of a person-centered service plan of care in conjunction with the participant and other identified supports.
• Provided advocacy and arranged for care as specified in the participant’s person-centered service plan of care.
• Maintained participant electronic files while utilizing a tracking system for participants receiving services.
• Consulted with staff for assessing and managing individual case details.
• Maintained State standards of care and service provisions for participants.
• Provided information and assisted participants with connecting to community services and resources for natural support.
• Documented all assessments, person-centered service plans of care, and progress notes promptly while maintaining the integrity of all agency and Michigan Department of Health and Human Services procedures.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.

• Acute care nurse for veterans coming in with health issues such as cardiac, hypertension, congestive heart failure, or diabetes.
• Assessed and performed acute care for this population.
• Conducted thorough assessments during admission processes to develop accurate diagnoses and inform targeted treatment planning efforts for optimal outcomes.
• Promoted infection control measures throughout the facility by adhering to strict protocols for hand hygiene and personal protective equipment usage.
• Administered medications safely and accurately, ensuring proper dosages based on each patient's specific needs.
• Participated in ongoing educational opportunities to stay current on best practices and maintain licensure requirements as an Acute Care Nurse.
• Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
• Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
• Managed patients' pain relief and sedation by providing pharmacologic and non-pharmacologic interventions, monitoring patients' responses and changing care plans accordingly.
• Met with patients to gather vitals, evaluate symptoms and assess conditions, ordered diagnostic tests and interpreted laboratory results.
• Evaluated patient histories, complaints, and current symptoms.
• Provided expert critical care response in emergency situations involving illnesses or injuries.
• Educated families and patients regarding conditions, symptoms and care plans.
• Interpreted information obtained from electrocardiograms (EKGs) or radiographs (x-rays).
• Delivered culturally competent care that respected the unique needs of diverse patient populations in an acute care setting.
• Educated patients and their families on disease processes, treatment options, and self-care strategies for improved health management at home.
• Served as an advocate for patients' rights, promoting ethical decision-making within the healthcare team when needed.

• Telephonic case management
• Ensuring patient involvement with services available to them through Concerto Health
• Assisting patients by arranging primary care provider visits and assisting them in finding a primary care provider
• Setting up transportation services to and from appointments
• Assisting with medication management, education, and prescription assistance.
• Provided health management education, disease process, and management education.
• Timely follow-up calls for all emergency room visits and education.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
• Conducted thorough assessments of patients' needs, enabling more accurate diagnoses and targeted interventions.
• Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
• Educated patients and caregivers on healthcare protocols and processes.
• Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
• Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
• Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Implemented patient feedback system to identify areas for improvement in case management services.
• Conducted comprehensive assessments of patient needs to inform effective care planning.
• Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
• Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Answered all questions regarding their insurance benefits through Meridian.
• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Educated patients and families on available community resources, facilitating access to necessary support services.

• Reviewed medical records to assess patient needs and verify admission criteria, ensuring optimal care.
• Collaborated with physicians on complex cases, facilitating appropriate patient placement and care transitions.
• Managed insurance verification processes, enhancing patient understanding of coverage and out-of-pocket expenses.
• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
• Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
• Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
• Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
• Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Facilitated multidisciplinary team meetings to discuss patient care, fostering a collaborative approach to healthcare.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Led teams in driving successful patient outcomes by prioritizing the standard of care and best practices.
• Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
• Negotiated with healthcare providers to ensure services were provided at the best possible cost without compromising on quality.
• Evaluated patient histories, complaints, and current symptoms.

• Collaborated with a multidisciplinary team, including physicians and social workers, to tailor discharge plans to individual patient needs.
• Advocated for patients and their families, providing essential information on available resources and follow-up care.
• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Educated patients and families on available community resources, facilitating access to necessary support services.
• Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
• Advocated for patients' rights and preferences, working diligently to align care with individual values and goals.
• Conducted thorough assessments of patients' needs, enabling more accurate diagnoses and targeted interventions.
• Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
• Educated patients and caregivers on healthcare protocols and processes.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Improved interdisciplinary communication, establishing standardized protocols for sharing patient information.
• Negotiated with healthcare providers to ensure services were provided at best possible cost without compromising on quality.
• Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
• Assessed risk factors of patients and made referrals for further services.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Collaborated with healthcare providers to drive continuity of care.
• Facilitated family meetings to discuss patient care plans.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Achieved Case Management Certification

• Assessed patient symptoms and needs over the phone, providing timely medical advice based on clinical protocols.
• Documented patient interactions meticulously, ensuring accurate healthcare records for continuity of care.
• Coordinated with healthcare providers to facilitate effective patient management and follow-ups.
• Emergency calls, delivering immediate guidance for critical situations, and enhancing patient safety.
• Fostered strong relationships with local community resources, connecting patients with additional support services as needed.
• Streamlined communication between patients and medical professionals, facilitating efficient care coordination.
• Ensured patient privacy and confidentiality through strict adherence to HIPAA regulations during all communications.
• Increased patient engagement in their own care through motivational interviewing techniques during phone consultations.
• Enhanced patient care by providing accurate telephonic assessments and support.
• Contributed to organizational goals by maintaining up-to-date knowledge in telephonic nursing best practices.
• Collaborated with healthcare providers to ensure optimal treatment plans for patients.
• Maintained accurate documentation of all telephonic encounters, contributing to comprehensive electronic health records for each patient.
• Promoted positive health outcomes by addressing individual patient needs with tailored interventions.
• Aided in the reduction of medication errors via thorough medication reconciliation reviews during follow-up calls.
• Assisted individuals in navigating complex insurance systems, ensuring they received appropriate coverage for needed treatments or medications.
• Improved patient satisfaction by delivering compassionate and empathetic telephonic nursing services.
• Supported healthcare team members by sharing valuable insights gained from telephonic interactions with patients.
• Provided health education to patients, promoting self-care and disease prevention strategies.
• Expedited access to medical services for patients by efficiently scheduling appointments and coordinating referrals when necessary.
• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
• Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
• Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
• Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
• Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
• Suggested appropriate disposition to acting physicians based on assessment.
• Verified patient insurance eligibility and identified primary care physician, contacting the office to obtain patient file.
• Evaluated patient histories, complaints, and current symptoms.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

• I excelled in delivering high-quality emergency care, significantly enhancing patient outcomes through effective collaboration and timely interventions.
• Maintained a sterile environment and adhered to nursing protocols, ensuring patient safety and compliance.
• Provided high-quality nursing care, including administering medications, wound management, and monitoring vital signs.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Responded effectively during mass casualty incidents or disaster situations by triaging incoming patients quickly according to the severity of injuries/illnesses.
• Educated patients and their families on condition management, treatment plans, and post-discharge care instructions.
• Coached and mentored junior staff to uplift department capabilities.
• Streamlined processes for admitting patients from the emergency room into hospital units for further treatment or observation.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
• Educated family members and caregivers on patient care instructions.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Enhanced patient care by efficiently triaging and prioritizing emergency cases.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Vaccinated patients protect individuals from illnesses of concern.
• Optimized outcomes in critical care situations through advanced life-saving techniques.
• Remained calm and productive during life-threatening situations to maximise positive outcomes.
• Assisted physicians with procedures such as intubations, central line placements, or lumbar punctures as needed.
• Participated in continuous learning opportunities to stay updated on current nursing practices, ensuring delivery of evidence-based care.
• Collaborated with interdisciplinary teams to ensure comprehensive care for patients in the emergency room.
• Improved patient satisfaction scores through empathetic listening skills and addressing concerns promptly.
• Promoted patient safety by recognizing potential signs of health deterioration or adverse reactions to medications and promptly notifying the healthcare team for appropriate intervention.
• Assisted with training and mentoring new emergency room nursing staff members, sharing expertise and fostering a supportive team environment.
• Demonstrated critical thinking skills in rapidly changing situations, making quick decisions that positively impacted patient outcomes.
• Served as an advocate for patients' rights while maintaining confidentiality during sensitive situations or difficult conversations with family members.
• Maintained accurate medical records to ensure timely documentation of patient information and enable informed decision-making by healthcare providers.
• Delivered important IV and venous medications to control symptoms and provide effective treatments.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Managed administrative tasks efficiently, optimizing supply ordering and equipment maintenance processes.
• Managed complex cases involving trauma or multiple organ system failures by providing compassionate care alongside advanced clinical interventions.
• Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning.
• Evaluated patient histories, complaints, and current symptoms.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Quickly responded to situations impacting the safety and security of the unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Delivered a high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.

RECEIVED NURSING EXCELLENCE AWARD

• Operate ambulance equipment and respond to radio transmissions
• Lead and coordinate the team responding to an emergency.
• Evaluate the patient’s condition on the scene and perform a preliminary diagnosis.
• Attend to injuries or sudden illnesses by applying a variety of pre-hospital simple and advanced treatments (first aid, CPR, administering injections and oxygen etc.)
• Use tech equipment and tools to stabilize patients or provide immediate treatment.
• Monitor patient’s condition en route to the hospital.
• Collaborate with interested parties (police, firefighters, doctors, etc.)
• Write and submit concrete and accurate reports on incidents.
• Adhere to established medical protocols and procedures as well as legal guidelines and health and safety standards.
• Keep abreast with new treatment and medical procedures through continuous training.
• Liaison between local police, fire and EMS.
• Contributed to departmental quality improvement initiatives, identifying areas for potential growth or enhancement in service delivery.
• Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
• Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
• Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
• Participated in public outreach events, educating the community about emergency medical services and promoting overall public safety.
• Provided compassionate care to patients, addressing concerns and ensuring their comfort during transport.
• Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
• Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
• Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
• Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
• Coordinated effectively with law enforcement agencies during incidents requiring joint EMS/police involvement.
• Enhanced team efficiency through clear communication and collaboration with fellow EMTs and medical professionals.