Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Sherri Wright
Open To Work

Sherri Wright

Detroit ,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Property Management AssistantGroup Sales CoordinatorNight AuditorAssistant Housekeeping ManagerRooms Controller

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Detroit , MI, US
Open to relocation: No

Salary Range

$43000/yr - $200000/yr

Important To Me

Career advancementPersonal development programsHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offWork-life balance

Summary

Dynamic and results-driven professional with extensive experience at Marriott International Hotels, excelling in health and safety compliance and staff scheduling. Proven track record in enhancing sanitation standards and achieving high guest satisfaction through effective room inspections and prioritization of tasks. Strong communicator dedicated to fostering teamwork and operational excellence.

Overview

2008
2008
years of professional experience
1
1
Certification

Work History

Assistant Housekeeping Manager

Marriott International Hotels
  • Assisted in managing daily housekeeping operations, ensuring compliance with Marriott standards.
  • Trained and mentored housekeeping staff on cleaning procedures and safety protocols.
  • Coordinated inventory management for cleaning supplies and equipment, optimizing resource usage.
  • Implemented quality control measures to maintain high cleanliness standards across guest rooms and public areas.
  • Developed schedules to ensure adequate staffing levels during peak occupancy periods.
  • Collaborated with front desk team to address guest requests and special accommodations promptly.
  • Conducted inspections of hotel facilities to identify areas for improvement in cleanliness and service delivery.
  • Supported the Housekeeping Manager in strategic planning initiatives to enhance operational efficiency and guest satisfaction.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
  • Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
  • Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
  • Implemented safety protocols to ensure a safe working environment for both staff and guests.
  • Prepared reports and schedules with accuracy.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.

Rooms Controller

Marriott International Hotels
  • Coordinated room inventory management to optimize guest accommodations and enhance operational efficiency.
  • Monitored reservation systems to ensure accurate bookings and prevent overbooking situations.
  • Developed and maintained relationships with team members to facilitate seamless communication across departments.
  • Assisted in implementing process improvements that streamlined room assignment procedures.
  • Trained new staff on front desk operations and reservation protocols for consistent service delivery.
  • Coordinated check-in and pre-registration procedures for arriving groups.
  • Registered guests and relayed pertinent information about available amenities and events taking place at facility.
  • Optimized room occupancy rates with strategic planning and coordination among departments.
  • Upheld strict data privacy standards when handling sensitive guest information during the reservation process or billing inquiries.
  • Developed reports on key performance indicators to track progress toward occupancy goals and identify areas for improvement.
  • Communicated proactively with housekeeping staff to ensure timely room turnovers.
  • Collaborated with the front desk team to resolve any guest issues or special requests promptly.
  • Reduced guest wait times, ensuring quick check-in and check-out experiences.
  • Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
  • Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Followed-up with guests to resolve requests or problems to complete satisfaction.
  • Managed room inventory effectively to minimize overbooking situations.
  • Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
  • Implemented customer feedback insights to continually improve services and amenities offered in rooms.
  • Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
  • Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
  • Adhered to established service standards and guidelines, ensuring a consistent and positive guest experience across all interactions with the hotel.
  • Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.
  • Established strong relationships with guests through attentive service and proactive problem-solving efforts, leading to repeat business and referrals.
  • Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.

Guest Service Representative

Marriott International Hotels
03.2007 - 2023
  • Greeted and assisted guests, ensuring positive first impressions and customer satisfaction.
  • Managed guest inquiries, providing timely and accurate information regarding services and amenities.
  • Enhanced guest experience by maintaining a neat and well-organized front desk.
  • Processed check-ins and check-outs efficiently, ensuring seamless guest transitions.
  • Resolved guest complaints with professionalism, promoting loyalty through effective problem-solving.
  • Collaborated with team members to streamline operations and improve service delivery.
  • Utilized reservation systems to manage bookings and accommodate special requests proficiently.
  • Supported training of new staff on guest service protocols and operational procedures effectively.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Property Management Assistant

Marriott International Hotels
06.2004 - 03.2007
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.

Group Sales Coordinator

Marriott International Hotel
10.2000 - 03.2004
  • Coordinated group bookings, ensuring seamless communication between departments and clients.
  • Managed documentation for contracts and agreements, enhancing organization and accessibility.
  • Developed tailored proposals for potential clients, increasing engagement and interest in services offered.
  • Assisted in executing marketing strategies to promote group packages effectively across multiple channels.
  • Organized site inspections and client meetings, fostering positive relationships with potential customers.
  • Streamlined reservation processes using property management systems, improving efficiency and accuracy of bookings.
  • Collaborated with sales team to analyze market trends, informing strategic decisions on pricing and promotions.
  • Trained new staff on operational procedures and customer service standards to enhance team performance.
  • Monitored market trends to identify potential new business opportunities within target demographics or industries.
  • Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
  • Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
  • Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
  • Developed customized sales proposals tailored to client needs, resulting in higher conversion rates.
  • Collaborated with various departments to ensure seamless event execution and guest satisfaction.
  • Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
  • Streamlined internal processes for improved team efficiency and communication.
  • Increased group sales revenue by developing and implementing targeted marketing strategies.
  • Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
  • Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
  • Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
  • Implemented a comprehensive follow-up process to solicit feedback from past clients, using their insights to continually improve service offerings and enhance client satisfaction.
  • Collaborated closely with the marketing department to develop targeted campaigns that generated qualified leads for the Group Sales team.
  • Organized internal training sessions to ensure all staff members were knowledgeable about group sales offerings and best practices for upselling additional services or amenities.
  • Negotiated contracts with external vendors, securing competitive pricing for services such as catering, audiovisual support, and accommodations.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Night Auditor

Marriott International Hotels
11.1999 - 03.2002
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Monitored hotel's budget and financial records.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Trained new staff members in customer service techniques and hotel operations.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

Data Analysis

PSI OF MICHIGAN
Southfield, MI
06.1985

Education

Detroit Central High School
Detroit, MI
06.1984

Skills

  • Health and safety
  • Scheduling staff
  • Sanitation standards
  • Room inspections
  • Work prioritization
  • Chemical handling

Accomplishments

Awards held in Top sales in Marriott International Hotels

Marriott highest award for guest performance

The Host Hotel to Host the Major Baseball League

Certification

Data Entry lll

Assist Housekeeping Management

Property Management

Guest Services Representative

Sales Coordinator

Front Desk

Timeline

Guest Service Representative

Marriott International Hotels
03.2007 - 2023

Property Management Assistant

Marriott International Hotels
06.2004 - 03.2007

Group Sales Coordinator

Marriott International Hotel
10.2000 - 03.2004

Night Auditor

Marriott International Hotels
11.1999 - 03.2002

Assistant Housekeeping Manager

Marriott International Hotels

Rooms Controller

Marriott International Hotels

Data Analysis

PSI OF MICHIGAN

Education

Detroit Central High School

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