Sherri Zachariah
Lake Worth,FL
Summary
Experienced Sales and Customer Service Representative with a deep understanding of B2C environments. Passionate about addressing customer needs and concerns, leveraging exceptional customer relations skills to attract and retain new clients. Proven ability to demonstrate products effectively and close sales with a tenacious, driven approach. Talented networker with expertise in cold calling, strategic planning, and task prioritization. Dedicated to maximizing efficiency and achieving sales success.
Overview
19
19
years of professional experience
Work History
Administrative Support
The Loving Care Home
2024.03 - Current
- Support, organize and facilitate activities for vulnerable and incapacitated residents of an Assisted Living Facility (ALF).
- Interact with residents to promote socialization and engagement.
- Assist Caregivers with housekeeping duties, meal service, and aiding residents with various activities of daily living.
- Assist homeowner with minor facility maintenance and organization of the house.
- Assist Administrator with administrative tasks including organizing the mail, filing corporate and resident documents, making and changing physician appointments.
Sales Consultant
Miss Naturalista
2020.05 - 2024.03
- Utilized consultative sales techniques to understand customer needs and recommend appropriate products and services.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maintained up-to-date knowledge of the latest product and service innovations, as well as technological advancements, through continuous training.
- Proficiently used POS systems to meet sales goals.
- Stocked merchandise, clearly labeling items, and arranging products according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Retail Sales Associate
Rainbow Shops
2008.07 - 2020.03
- Welcomed customers and assisted with product inquiries, selections, and purchases.
- Monitored the sales floor and merchandise displays to ensure presentable conditions, taking corrective actions such as restocking or reorganizing products.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Provided each customer with exceptional, personalized service to enhance sales and customer satisfaction.
- Employed upselling techniques to promote additional products and boost sales.
- Fostered professional relationships with customers to enhance loyalty, retention, and rapport.
- Balanced and organized the cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Service Desk Representative
Plaza Extra Supermarket
2005.03 - 2008.12
- Maintained customer satisfaction with quick and professional handling of product returns and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed multiple cash registers simultaneously and maintained accurate cash reconciliations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted Store Manager with administrative tasks and general office duties.
Education
Associate of Science - Psychology
University of The Virgin Islands
St. Croix, US Virgin Islands06.2008
Skills
- Positive Attitude
- Willing and Collaborative Team Player
- Proficient with common computer software
- Critical Thinker with Attention to Detail
- Organized and Efficient
- Adaptable and Dependable
- Excels at Relationship Building
- Telephone Etiquette
- Business Operations Support
- Administrative Support
Timeline
Administrative Support
The Loving Care Home
2024.03 - Current
Sales Consultant
Miss Naturalista
2020.05 - 2024.03
Retail Sales Associate
Rainbow Shops
2008.07 - 2020.03
Service Desk Representative
Plaza Extra Supermarket
2005.03 - 2008.12
Associate of Science - Psychology
University of The Virgin Islands
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