Sherriah Deen

Building on-top of job responsibilities of the Data Entry Associate, the MOC Coordinator Role required:

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations, with alignment of company goals and specifications.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Streamlined reporting processes by implementing automated tools, increasing efficiency and reducing human error.
• Collaborated with cross-functional teams to ensure seamless project execution.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Collaborated with developers to resolve issues, resulting in a more stable and efficient product.
• Collected, arranged, and input information into database system.
• Maintained database systems & reports for tracking and analyzing of operational functions.
• Generated weekly reports detailing findings and recommendations.
• Conducted Bi-Weekly MOC Meetings
• Collaborated with subject matter experts to create accurate training content.
• Facilitated virtual, in-person and blended MOC meetings along with training sessions

• Utilize SAP to prepare and track MOCs for all ConocoPhillips Permian Basin assets
• Facilitate bi-weekly MOC meetings to communicate KPIs and ensure project alignment with Engineering and Operations
• Generated reports detailing findings and recommendations.
• Worked with MOC Coordinator to facilitate monthly MOC and SAP training for Engineering and Operations staff
• Developed and track project PSSRs (Pre-Startup Safety Reviews) to ensure project closeout
• Created and distributed monthly bulletins to communicate company processes and upcoming changes
• Responsible for meeting of minutes for weekly engineering meetings
• Collected, arranged, and input information into database system.

• Provide service to new and long-standing customers by managing concerns and developing solutions
• Maintain professional during stressful circumstances and effectively diffused tense situations
• Select, catalog, name, crop and manage color for high volume of image assets while maintaining tight deadlines for website galleries
• Edit digital images with advanced techniques to create desired effects
• Collaborate with management discussing effective plans for resolving major quality problems
• Uphold quality control policies and procedures to increase customer satisfaction
• Track data to prepare forecasts and identify trends

• Verified pricing and computed product totals to complete detailed invoices
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Examined work orders to determine customer specifications for machine set-up
• Format orders for large scale printing
• Filled customer orders by packaging sold items and creating documentation for direct shipping, as well as transferring orders to manufacturers or third-party distributors
• Resolved customer concerns and answered questions in a timely manner

• Greeted customers, answered questions and recommended specials
• Completed opening and closing checklists to ensure smooth restaurant operations
• Communicated with kitchen staff to stay updated on item availability and customer wait times
• Operated POS terminals to input orders and ran items to guest tables in dining room
• Refilled drinks and checked with diners to meet specific needs
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
• Developed strong and lasting resident relationships
• Trained new employees on restaurant procedures

• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
• Addressed and resolved customer concerns to maintain brand loyalty
• Maintained calm demeanor and efficiency during high-volume periods and special events
• Prepared and served coffee, espresso drinks, blended coffees and teas
• Followed health, safety and sanitation guidelines to pass state inspections
• Maintained clean and organized workspace, enabling coworkers to locate resources and product