Sherrial Patterson
Gonzales,LA
Summary
Customer-oriented professional with 5 years of experience building strong customer relationships. A significant assett to the company who exceeds customer satisfaction by putting the customer's needs first.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens Boots Alliance
01.2023 - 03.2023
- Maintained patient profiles and medication records.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Answered customer inquiries about medications, dosages and side effects.
Benefits Customer Service Representative
Aston Carter (Willis Towers Watson) Contract
08.2022 - 12.2022
- Assisted customers with inquiries regarding their benefits coverage and eligibility, providing accurate information.
- Answered incoming calls promptly and professionally, responding to customer needs in a timely manner.
- Researched customer accounts to identify and resolve discrepancies.
- Answer calls regarding COBRA benefits
Call Center Representative
Billy Heroman’s (Seasonal)
02.2020 - 02.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
High School Diploma -
Donaldsonville High School
Donaldsonville, LA05-2017
Skills
- Production leadership
- Inventory organization
- Medication counting
- Quality assurance and control
- Insurance Billing
- Great team player
- Computer research
- Pharmacy and customer records management
- HIPAA
- FDA and HIPAA compliance
Timeline
Pharmacy Technician Trainee
Walgreens Boots Alliance
01.2023 - 03.2023
Benefits Customer Service Representative
Aston Carter (Willis Towers Watson) Contract
08.2022 - 12.2022
Call Center Representative
Billy Heroman’s (Seasonal)
02.2020 - 02.2020
High School Diploma -
Donaldsonville High School
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