SHERRIALL CRABLE
PHOENIX,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
BMS Program Application Specialist
BMS Program Application Specialist
10.2022 - Current
- Established and maintained guidelines to ensure full ADPAC and Program Application Specialist support for Bed Management operations.
- Coordinated continuous data collection and performed in-depth analysis to optimize organizational performance, developing and implementing local performance measures as needed.
- Conducted ongoing evaluations of agency bed capacity, both authorized and operational, to identify areas requiring management intervention.
- Compiled, summarized, and analyzed collected data to create reports highlighting activity scope, performance trends, and opportunities for process improvement.
- Delivered timely reports on key concerns, taking independent corrective action to maintain workload balance, meet deadlines, and ensure efficient program operations within resource constraints.
- Served as subject matter expert in all Bed Management and ADT software systems as well as related electronic hardware.
Medical Administrative Assistant
Phoenix VA Medical Center
06.2019 - 10.2022
- Interpret VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, fee basis and outpatient care; dental treatment; prosthetic equipment; patient transfer, and beneficiary travel.
- Ensure that appropriate legal, regulatory, and policy requirements are met.
- Process administrative issues surrounding beneficiary death, seriously ill, suicides, assaults, deaths on arrival (DOA's), homicides, all codes, and facility or community disasters.
- Assume role of contact person in event of local and civil disasters in accordance with emergency preparedness disaster plan.
- Determines applicants' eligibility, obtaining demographic income and insurance information for appropriate service-connected and nonservice-connected applicants.
- Determine extent of release of medical or social data from patient's records.
- Prepares daily Gains and Losses Report and other related statistical reports.
Lead Medical Support Assistant
Southern Arizona VA Health Care System
06.2018 - 06.2019
- Responsible for appointment scheduling, canceling, re-scheduling patient's appointments and/or consults, include interpreting and verifying provider orders.
- Able to 'Block, Cancel, Restore, and Build' clinic availability.
- Administrator of all Secure messages from patients-receiving messages and act on them within scope of knowledge.
- Produce daily reports on Audio Care system, Routine Consults, Recall Reminders, Return to Clinic orders.
- Enrollment and eligibility coordinator interpreting DD214 s, along with appropriate amount of time served required in determining and assigning appropriate eligibility category.
- Review and process patient travel claims, verifying appointments, entering correct mileage and data into Beneficiary package.
- Primary Care time keeper-creating and maintaining employee work schedules.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Gathered forms, copied insurance cards and veteran identification to collect patient information for billing and insurance filing.
Administrative Officer on Duty
Northern Arizona VA Health Care System
04.2016 - 06.2018
- Delegated full authority of Medical Center Director and Patient Business Office Service Line Manager for administrative activities when assigned to other than normal business hours.
- Maintain all patient records and information in confidential matter.
- Produce Gains and Losses report -Admit, transfer, and discharge patients during other than normal business hours -Determine eligibility status of veterans with proper use of Register Once process.
- Process denied ambulance claims.
Administrative Officer on Duty
Veterans Affairs Medical Center
08.2013 - 04.2016
- Coordinates all contacts received during irregular business hours and serve as medical-legal resource person for all contacts from staff, patient and visitors.
- Serve as supervisor in charge during irregular business hours on all issues involving beneficiary Travel, Dental eligibility, Non-VA Care, Prosthetics, Registration, tentative eligibility and enrollment decisions, to include admitting, interviewing, and counseling veterans concerning law and regulatory guidelines.
- Work as team member with Nursing Supervisor and Medical Officer of Day(MOD).
- Provides administrative guidance and advice to MOD and other clinical staff concerning administrative matters necessary for operation during other than normal duty hours.
- This includes facilitating patient transfers to and from VAMC and Non- VA facilities as well as patients on transplant list.
- Perform administrative functions necessary to release remains of deceased patients to designated funeral home for proper burial.
- This may require some counseling of decedent's immediate family or referral to Regional Office about burial and memorial benefits.
- Support Section Manager by conducting reviews, researching issues related to congressional correspondence, Patient Advocate issues, Tell the Director, developing responses as needed.
Medical Support Assistant
Veterans Affairs Medical Center
07.2012 - 08.2013
- Greet veterans and assist by gathering information to properly direct veterans to proper source.
- Register veterans for health benefits.
- Assist clinical personnel in providing proper healthcare for veterans.
- Alternate timekeeper of Member Services Department.
- Investigate any delays or problems in processing veteran's request for medical care, after reviewing case, initiate appropriate action to correct problems.
- Performed role as Benefits counselor, readily gave advice regarding veteran's criteria for eligibility, this involves numerous phone calls and personal interviews with veterans, their families, and service representatives.
- Responsible in processing patients having private medical insurance identify and process veterans subject to financial assessment testing upon request.
Certified Pharmacy Technician
Veterans Affairs Medical Center
11.2008 - 06.2012
- Process outpatient medication orders under direction of pharmacist.
- Distribute filled prescriptions to patients at pickup window.
- Package prescriptions for mailing.
- Received and directed patient calls to appropriate destination such as patient's clinic for more suitable assistance, refill request, questions regarding medications.
- Input patient's request for additional refills on prescriptions, renewals on prescriptions, or contact physician regarding requested change on prescriptions by utilizing CPRS and VISTA.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked automated medication dispensing equipment.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Coordinated verification and filling of more than [800] daily prescriptions in high-volume Outpatient pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician
St Marys Hospital
10.2006 - 04.2008
- Assisted pharmacist with dispensing medication for inpatients.
- Restock emergency crash carts throughout hospital.
- Answered and directed incoming calls from hospital staff.
- Participated /assisted in quality assurance and quality control activities.
Pharmacy Technician
Walgreens
05.2003 - 10.2006
- Accurately collected patient information including demographics, list of current medications, and any known drug allergies.
- Accurately entered prescriptions into computerized patient profile, with pharmacist verification.
- Troubleshoot any inquires with patient/customer insurance claims, along with requesting prior authorization from insurance companies.
- Answered questions within scope of knowledge, or referred customers to more beneficial source.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Restocked automated medication dispensing equipment.
- Reviewed and verified customer information and insurance provider information.
Receptionist
Gabhart Law Offices
09.2002 - 05.2003
- Handling and redirecting incoming calls monitoring incoming and outgoing delivery.
- Dictation.
- Light typing and filing of legal documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Copy Operator
IKON Document Service
06.1999 - 06.2001
- Copy legal documents for various law firms, generating at least 2000-3000 copies of litigation per hour.
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Moved and lifted up to 70 pounds to complete stocking and maintenance tasks.
- Completed complex customer orders accurately and within quoted timeframe.
3rd Class Machinist Mate
U S Navy
02.1992 - 06.1997
- Studied daily work instruction, sketches, drawings, blueprints and manuals to determine dimensions and tolerances accurately.
- Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
- Repaired and tested valves for Navy vessels.
- Repaired, tested, and performed daily preventative maintenance on cargo elevators on Navy vessel.
Education
Some College (No Degree) - BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT
Sullivan University
Louisville, KYAssociate of Science - Billing And Coding Specialist
DAYMAR COLLEGE
Louisville, KY12.2009
Associate of Applied Science - Medical Assisting
IVY TECH State College
Jeffersonville, IN12.2004
Skills
- Customer education
- Incident management
- Technical support
- Error resolution
- Data management
Timeline
BMS Program Application Specialist
BMS Program Application Specialist
10.2022 - Current
Medical Administrative Assistant
Phoenix VA Medical Center
06.2019 - 10.2022
Lead Medical Support Assistant
Southern Arizona VA Health Care System
06.2018 - 06.2019
Administrative Officer on Duty
Northern Arizona VA Health Care System
04.2016 - 06.2018
Administrative Officer on Duty
Veterans Affairs Medical Center
08.2013 - 04.2016
Medical Support Assistant
Veterans Affairs Medical Center
07.2012 - 08.2013
Certified Pharmacy Technician
Veterans Affairs Medical Center
11.2008 - 06.2012
Pharmacy Technician
St Marys Hospital
10.2006 - 04.2008
Pharmacy Technician
Walgreens
05.2003 - 10.2006
Receptionist
Gabhart Law Offices
09.2002 - 05.2003
Copy Operator
IKON Document Service
06.1999 - 06.2001
3rd Class Machinist Mate
U S Navy
02.1992 - 06.1997
Associate of Science - Billing And Coding Specialist
DAYMAR COLLEGE
Associate of Applied Science - Medical Assisting
IVY TECH State College
Some College (No Degree) - BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT
Sullivan University