Summary
Overview
Work History
Education
Certification
Affiliations
Coursework
Timeline
Generic

SHERRIALL CRABLE

Medical Administrative Assistant
PHOENIX,AZ

Summary

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

CARL T HAYDEN VAMC
06.2019 - Current
  • Interpret VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, fee basis and outpatient care; dental treatment; prosthetic appliances; patient transfer, and beneficiary travel.
  • Ensure that appropriate legal, regulatory, and policy requirements are met.
  • Process administrative issues surrounding beneficiary death, seriously ill, suicides, assaults, deaths on arrival (DOA's), homicides, all codes, and facility or community disasters.
  • Assume the role of contact person in event of local and civil disasters in accordance with the emergency preparedness disaster plan.
  • Determines an applicants' eligibility, obtaining demographic income and insurance information for appropriate service-connected and nonservice-connected applicants.
  • Determine extent of release of medical or social data from patient's records.
  • Prepares daily Gains and Losses Report and other related statistical reports.

LEAD MEDICAL SUPPORT ASSISTANT

SOUTHERN ARIZONA VA MEDICAL CENTER-CASA GRANDE CBOC
06.2018 - 06.2019
  • Responsible for appointment scheduling, canceling, re-scheduling patient's appointments and/or consults, include interpreting and verifying provider orders.
  • Able to 'Block, Cancel, Restore, and Build' clinic availability.
  • Administrator of all Secure messages from patients-receiving messages and act on them within the scope my knowledge.
  • Produce daily reports on the Audio Care system, Routine Consults, Recall Reminders, Return to Clinic orders.
  • Enrollment and eligibility coordinator interpreting DD214 s, along with appropriate amount of time served required in determining and assigning appropriate eligibility category.
  • Review and process patient travel claims, verifying appointments, entering correct mileage and data into the Beneficiary package.
  • Primary Care time keeper-creating and maintaining employee work schedules.

ADMINISTRATIVE OFFICER OF THE DAY

NORTHERN ARIZONA VA MEDICAL CENTER
04.2016 - 06.2018
  • Company Overview: (This is a federal job)
  • Delegated full authority of the Medical Center Director and the Patient Business Office Service Line.
  • Manager for administrative activities when assigned to other than normal business hours.
  • Maintains all patient records and information in a confidential matter.
  • Produce the Gains and Losses report.
  • Admit, transfer, and discharge patients during other than normal business hours.
  • Determine eligibility status of veterans with proper use of Register Once process.
  • Process denied ambulance claims.
  • (This is a federal job)

ADMINISTRATIVE OFFICER OF THE DAY

Veterans Affairs Medical Center
08.2013 - 04.2016
  • Coordinates all contacts received during irregular business hours and serve as medical-legal resource person for all contacts from staff, patient and visitors.
  • Serve as the supervisor in charge during irregular business hours on all issues involving beneficiary Travel, Dental eligibility, Non-Va Care, Prosthetics, Registration, tentative eligibility and enrollment decisions, to include admitting, interviewing, and counseling veterans concerning the law and regulatory guidelines.
  • Work as a team member with the Nursing Supervisor and the Medical Officer of the Day(MOD). Provides administrative guidance and advice to the MOD and other clinical staff concerning administrative matters necessary for the operation during other than normal duty hours. This includes facilitating patient transfers to and from the VAMC and Non- VA facilities as well as patients on our transplant list.
  • Perform administrative functions necessary to release the remains of a deceased patients to the designated funeral home for proper burial. This may require some counseling of the decedent's immediate family or referral to the Regional Office about burial and memorial benefits.
  • Support the Section Manager by conducting reviews, researching issues related to congressional correspondence, Patient Advocate issues, Tell the Director, developing responses as needed.

MEDICAL SUPPORT ASSISTANT

Veterans Affairs Medical Center
07.2012 - 08.2013
  • Greet veterans and assist by gathering information to properly direct veterans to proper source.
  • Register veterans for health benefits.
  • Assist clinical personnel in providing proper healthcare for veterans.
  • Alternate timekeeper of the Member Services Department.
  • Investigate any delays or problems in processing veteran's request for medical care. After reviewing the case, initiate the appropriate action to correct the problem.
  • Taking the role as a benefits counselor, readily gave advice regarding veteran's criteria for eligibility, this involves numerous phone calls and personal interviews with veterans, their families, and service representatives.
  • Responsible in processing patients having private medical insurance identify and process veterans subject to financial assessment testing.
  • Upon request, assists patients with transportation at NON-VA expense.

CERTIFIED PHARMACY TECHNICIAN

Veterans Affairs Medical Center
11.2008 - 06.2012
  • Process outpatient medication orders under the direction of a pharmacist.
  • Distribute filled prescriptions to patients at the pickup window.
  • Package prescriptions for mailing.
  • Received and directed patient calls to the appropriate destination such as patient's clinic for more suitable assistance, refill request, questions regarding medications.
  • Input patient's request for additional refills on prescriptions, renewals on prescriptions, or contact physician regarding a requested change on prescriptions by utilizing CPRS and vista.
  • 2011 graduate of the LEAP program.
  • Recipient of special contribution award given by Robley Rex VA medical center.

PHARMCY TECHNICIAN

ST MARYS HOSPITAL
10.2006 - 04.2008
  • Assisted pharmacist with dispensing medication for inpatients.
  • Restock med carts throughout the hospital.
  • Answered and directed incoming calls from hospital staff.
  • Participated /assisted in quality assurance and quality control activities.

PHARMACY TECHNICIAN

WALGREENS
05.2003 - 10.2006
  • Accurately collected patient information including demographics, list of current medications, and any known drug allergies.
  • Accurately entered prescriptions into a computerized patient profile, with pharmacist verification.
  • Troubleshoot any inquiries with patient/customer insurance claims, along with requesting prior authorization from insurance companies.
  • Answered questions within scope of knowledge, or referred customers to a more beneficial source.

RECEPTIONIST

GABHART LAW OFFICE
09.2002 - 05.2003
  • Handling and redirecting incoming calls monitoring incoming and outgoing delivers some dictation.
  • Light typing and filing of legal documents.

COPY OPERATOR

IKON DOCUMENT SERVICE
06.1999 - 06.2001
  • COPY LEGAL DOCUMENTS FOR VARIOUS LAW FIRM, GENERATING AT LEAST 2000 TO 3000 COPIES OF LITIGATION PER HOUR.
  • OTHER DUTIES INCLUDED COLLATING AND BINDING DOCUMENTS.

3RD CLASS MACHINIST MATE

U S NAVY
02.1992 - 06.1997
  • REPAIRED AND TESTED VALVES FOR NAVAL SHIPS.
  • REPAIRED, TESTED, AND PERFORMED DAILY PREVENTATIVE MAINTENANCE ON CARGO ELEVATORS OF THE FORMER USS MCKEE.

Education

Some college - B. A. BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT

Sullivan University
Louisville, KY

Associate's degree - BILLING AND CODING SPECIALIST

Daymar College
Louisville, KY

Associate's degree - MEDICAL ASSISTING, GENERAL STUDIES

Ivy Tech State College
Jeffersonville, IN

Certification

Certified Pharmacy Technician, 01/01/08

Affiliations

Patriots Toast Masters, Former member

Coursework

  • Medical Terminology, 12/31/08
  • Medical Office Administration, 12/31/08
  • Medical Law and Ethics, 09/02/10
  • Interpersonal Communication, 09/09/10
  • Healthcare Management, 12/20/10
  • Principles of Management, 09/11/11

Timeline

Medical Administrative Assistant

CARL T HAYDEN VAMC
06.2019 - Current

LEAD MEDICAL SUPPORT ASSISTANT

SOUTHERN ARIZONA VA MEDICAL CENTER-CASA GRANDE CBOC
06.2018 - 06.2019

ADMINISTRATIVE OFFICER OF THE DAY

NORTHERN ARIZONA VA MEDICAL CENTER
04.2016 - 06.2018

ADMINISTRATIVE OFFICER OF THE DAY

Veterans Affairs Medical Center
08.2013 - 04.2016

MEDICAL SUPPORT ASSISTANT

Veterans Affairs Medical Center
07.2012 - 08.2013

CERTIFIED PHARMACY TECHNICIAN

Veterans Affairs Medical Center
11.2008 - 06.2012

PHARMCY TECHNICIAN

ST MARYS HOSPITAL
10.2006 - 04.2008

PHARMACY TECHNICIAN

WALGREENS
05.2003 - 10.2006

RECEPTIONIST

GABHART LAW OFFICE
09.2002 - 05.2003

COPY OPERATOR

IKON DOCUMENT SERVICE
06.1999 - 06.2001

3RD CLASS MACHINIST MATE

U S NAVY
02.1992 - 06.1997

Some college - B. A. BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT

Sullivan University

Associate's degree - BILLING AND CODING SPECIALIST

Daymar College

Associate's degree - MEDICAL ASSISTING, GENERAL STUDIES

Ivy Tech State College

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SHERRIALL CRABLEMedical Administrative Assistant