Sherrice Hairston
Washington,USA
Summary
Professional planner with proven ability to develop and execute strategic initiatives. Strong focus on team collaboration and driving results. Skilled in project management, resource allocation, and stakeholder engagement. Reliable and adaptable, ensuring seamless operations and optimal outcomes.
Overview
9
9
years of professional experience
Work History
Chief of Planning
Washington Protective Service
11.2023 - Current
- Drove innovation by incorporating new technologies and methodologies into the planning process.
- Oversaw research and data compilation relevant to reports and map production, helping visualize demographic and socioeconomic data for executive decision-making.
- Managed annual budgets, prioritizing investments strategically while maintaining fiscal responsibility.
- Developed comprehensive strategic plans for company growth and increased market share.
Corporate Concierge
Classic Concierge (McPherson Building)
07.2022 - 10.2024
- Streamlined office operations for increased efficiency with effective communication and coordination among team members.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Spearheaded event planning initiatives, ensuring seamless execution of corporate events, meetings, and conferences.
- Resolved conflicts or issues quickly through diplomatic negotiations between parties involved in order to preserve client relationships.
- Provided exceptional administrative support, managing schedules, correspondence, and reporting for senior management.
- Assisted with budget management duties including expense tracking and invoice processing for streamlined financial operations.
Housekeeping
The Ohio State University
11.2021 - 04.2022
- Preform duties assigned based on need. Clean the common areas due to COVID-19. Clean the common restrooms, sinks and mirrors daily. Mop floors. Advise maintenance of areas that may need repairs or any areas that can be hazardous.
Red Coat
The Ohio State University
08.2019 - 11.2021
- Assist security with crowd control and prevention. Assisted guests with locating food or restrooms within the stadium. Assisted guest with locating seating options within the stadium. Allowed access to those with the proper credentials to certain areas within the stadium. Assisted with crowd control for concerts or other events on campus. Assisted with American Disability Act guests who needed assistance.
Processor (Contractor)
Copart
11.2019 - 11.2020
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Member Service Representative
Teladoc
06.2016 - 06.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Education
Bachelor of Arts - Political Science
Central State University
Wilberforce, OH06-2001
Bachelor of Arts Degree - Political Science International Relations
Central State University
Wilberforce, Ohio01.2001
Skills
- Statistical Reporting
- Scenario planning
- Public speaking
- Cross-functional coordination
- Relationship building
- Research methods
- Permitting coordination
- Meeting facilitation
- Conflict resolution
- Cultural awareness
- Creative solutions
- Coaching and mentoring
Affiliations
- National Concierge Association
Timeline
Chief of Planning
Washington Protective Service
11.2023 - Current
Corporate Concierge
Classic Concierge (McPherson Building)
07.2022 - 10.2024
Housekeeping
The Ohio State University
11.2021 - 04.2022
Processor (Contractor)
Copart
11.2019 - 11.2020
Red Coat
The Ohio State University
08.2019 - 11.2021
Member Service Representative
Teladoc
06.2016 - 06.2017
Bachelor of Arts - Political Science
Central State University
Bachelor of Arts Degree - Political Science International Relations
Central State University
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