Sherrice Rhodes
Cambridge,MD
Summary
Experienced Sales Professional with 20 years of progressive responsibility in consumer product sales, relationship building, and marketing. Adept at identifying consumer needs and buying patterns to drive business growth and
protect sales revenues.
Overview
12
12
years of professional experience
Work History
DSR 2 Universal Rep
Comcast BLT Direct Sales North
05.2020 - Current
- Engaged and acquired high-value multi-product customers through personalized interactions.
- Maintain 120 Day Churn by adhering to Sales Excellence guidelines.
- Cultivate relationships in managed properties through visits, events, and sweeps.
- Promoted the total XFINITY experience through a value proposition that includes XFINITY TV, XFINITY Internet, XFINITY Voice, XFINITY Home, and XFINITY Mobile.
- Trained and mentored new hires in the Selling the Value Class to become sales representatives.
- Retained excellent customer satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
Xfinity Sales Professional (Winback)
Comcast
04.2015 - 05.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss total home solutions.
- Ensured high quality connects and high Average Revenue per Unit (ARPU) through compliance with Company policies and procedures.
- Successfully execute the launch and sales of new products/services
DSR, Individual Direct Sales (SFU-WBK)
Comcast
03.2014 - 04.2015
- Successfully reengaged customers, focusing on integrity and professionalism.
- Managed high levels of outside turf in Single Family Developments to Winback from the competition.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
DSR 2, Individual Direct Sales (WBK)
Comcast Cable
12.2013 - 03.2014
- Learned and implemented selling skills to identify customers needs, overcome objections and close sales.
- Traveled door to door to sell Comcast services.
- Drove team revenue totals by bringing in top sales numbers.
- Developed strong rapport with customers and created positive impression of business.
DSR 1, Individual Direct Sales (SFU- WBK)
Comcast Cable Company
06.2011 - 12.2013
- Presented sales presentations and proposals to prospects Door to door in territory, to Winback Sales from the competition.
- Completed documentation smoothly to finalize sales.
Education
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
New York, NYCheyney University of Pennsylvania
Cheyney, PASkills
- Internet Sales
- FLOC Future Leaders of Comcast
- 4x Elite Winner 2020,2021,2022,2023
- 2x Champions Club Winner
- Mentorship Program
- Selling the Value New Hire Team trainer
- Product Testor
- Member of the Xfinity Employee Community Surveyor
Timeline
DSR 2 Universal Rep
Comcast BLT Direct Sales North
05.2020 - Current
Xfinity Sales Professional (Winback)
Comcast
04.2015 - 05.2020
DSR, Individual Direct Sales (SFU-WBK)
Comcast
03.2014 - 04.2015
DSR 2, Individual Direct Sales (WBK)
Comcast Cable
12.2013 - 03.2014
DSR 1, Individual Direct Sales (SFU- WBK)
Comcast Cable Company
06.2011 - 12.2013
Bachelor of Arts - Fashion Design
Fashion Institute of Technology
Cheyney University of Pennsylvania
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