Sherrick Bowers II
Killeen
Summary
Experienced with managing customer interactions and inquiries in fast-paced environment. Utilizes problem-solving skills to address and resolve customer concerns efficiently. Track record of maintaining high levels of customer satisfaction and effective communication.
Overview
12
12
years of professional experience
Work History
Contact Center Specialist I
Baylor Scott & White Health
11.2024 - Current
- Achieved high patient satisfaction by efficiently managing appointment scheduling and inquiries.
- Facilitated seamless communications as primary contact for multiple clinic locations.
- Improved response times by coordinating timely messages between patients and doctors.
- Streamlined patient interactions by maintaining accurate records for scheduling efficiency.
- Delivered exceptional customer service by addressing patient concerns promptly and professionally.
Night Auditor
Hyatt Regency Austin
07.2021 - 05.2022
- Ensured efficient guest check-ins and check-outs at front desk operations.
- Maintained accurate billing and reporting through nightly financial audits.
- Increased efficiency in nightly reconciliation by implementing process improvements.
- Supervised and trained night shift staff to enhance service quality.
Product Specialist
Bates Nissan
01.2020 - 05.2020
- Increased customer satisfaction by making over 10 outbound calls daily.
- Provided tailored product recommendations based on comprehensive customer needs analysis.
- Enhanced customer engagement strategies through collaboration with sales team members.
- Informed product development by researching market trends and competitive positioning strategies.
- Expanded knowledge of Nissan product line for improved customer support.
Customer Accounts Manager
Aaron's Sales and Lease
07.2018 - 09.2019
- Increased customer engagement by making over 50 outbound calls daily.
- Enhanced onboarding by training new team members on best practices.
- Streamlined account management operations through process improvements, boosting efficiency.
- Ensured accurate billing and timely payments for managed customer accounts.
- Built strong client relationships, improving customer satisfaction and retention.
Order Picker
HEB
06.2018 - 12.2018
- Increased warehouse efficiency by operating pallet jacks and forklifts safely.
- Ensured accurate order selection and picking based on customer specifications.
- Enhanced order fulfillment by reporting process improvements to supervisors regularly.
- Streamlined product transportation within the warehouse, reducing delays and optimizing workflow.
Sales Associate
MetroPCS
09.2016 - 04.2018
- Enhanced customer satisfaction by delivering tailored product information and service.
- Exceeded sales goals through strategic upselling and cross-selling techniques.
- Maintained optimal inventory levels, ensuring products remained available and replenished promptly.
Stocker
Mavagi Enterprises
01.2016 - 11.2016
- Enhanced product visibility by organizing and replenishing merchandise on shelves.
- Ensured inventory accuracy through regular stock counts and necessary adjustments.
- Maximized storage capacity by developing efficient space utilization strategies.
Home Attendant
Outreach Health Services
03.2016 - 09.2016
- Enhanced client comfort through compassionate personal care services.
- Promoted client independence by assisting with daily living activities.
- Developed personalized care plans with healthcare professionals and family input.
Box Office Cashier
Cinemark Theaters
01.2014 - 01.2016
- Achieved efficient ticket sales through proficient use of point-of-sale systems.
- Ensured accuracy in cash transactions with meticulous attention to detail.
- Streamlined inventory management by tracking ticket stock levels and ordering supplies.
Education
Associate of Arts - Computer Information Systems
Temple Junior College
Temple, TX12.2025
Skills
- CRM software
- Call handling
- Customer service
- Problem-solving skills
- Call center customer service
- Verbal and written communication
- Answering questions
- Data entry
- Technical troubleshooting
- Technical support
- Teamwork and collaboration
- Effective communication
Timeline
Contact Center Specialist I
Baylor Scott & White Health
11.2024 - Current
Night Auditor
Hyatt Regency Austin
07.2021 - 05.2022
Product Specialist
Bates Nissan
01.2020 - 05.2020
Customer Accounts Manager
Aaron's Sales and Lease
07.2018 - 09.2019
Order Picker
HEB
06.2018 - 12.2018
Sales Associate
MetroPCS
09.2016 - 04.2018
Home Attendant
Outreach Health Services
03.2016 - 09.2016
Stocker
Mavagi Enterprises
01.2016 - 11.2016
Box Office Cashier
Cinemark Theaters
01.2014 - 01.2016
Associate of Arts - Computer Information Systems
Temple Junior College