Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmyne Samuel

Ocala,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Life Policy Assistant

Principal Financial Services
Atlanta, GA
10.2023 - Current
  • Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Product Support Specialist Overnight

Home Depot
Atlanta, GA
06.2021 - 02.2024
  • Provided technical support to customers via phone, email and chat.
  • Tested software applications for bugs and errors before release.
  • Coordinated with third party vendors for resolution of complex technical issues.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Claim Specialist

Reed Group Ltd
Orlando, FL
10.2016 - 05.2021
  • Investigated, evaluated, and negotiated settlements of assigned claims.
  • Assisted in the development of new processes for handling claims more effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicated with other departments to establish action plans and manage open claims to closure.

Education

Associate of Arts - Education Administration

Valencia College
Orlando, FL
05-2016

Skills

  • New Policies Processing
  • Financial Transactions
  • Policy Implementation
  • Microsoft Office
  • Account management expertise
  • Written Communication
  • Organizational Skills
  • Customer Service
  • Policy analysis

Timeline

Life Policy Assistant

Principal Financial Services
10.2023 - Current

Product Support Specialist Overnight

Home Depot
06.2021 - 02.2024

Claim Specialist

Reed Group Ltd
10.2016 - 05.2021

Associate of Arts - Education Administration

Valencia College
Jasmyne Samuel