Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Life Policy Assistant
Principal Financial Services
Atlanta, GA
10.2023 - Current
Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Product Support Specialist Overnight
Home Depot
Atlanta, GA
06.2021 - 02.2024
Provided technical support to customers via phone, email and chat.
Tested software applications for bugs and errors before release.
Coordinated with third party vendors for resolution of complex technical issues.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Claim Specialist
Reed Group Ltd
Orlando, FL
10.2016 - 05.2021
Investigated, evaluated, and negotiated settlements of assigned claims.
Assisted in the development of new processes for handling claims more effectively.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Communicated with other departments to establish action plans and manage open claims to closure.