Sherricka Wilcox

• Checked accrued hours against listed hours for leave time.
• Verify timekeeping records and handle any discrepancies with employees.
• Trained junior staff on payroll systems and best practices for accuracy and compliance.
• Maintained compliance with federal, state, and local tax laws by staying up-to-date on regulations and conducting regular audits.
• Ensured timely payments to employees by adhering to strict processing deadlines.
• Resolved payroll discrepancies quickly and successfully.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Update employee files with new details such as changes in address or salary levels.
• Maintain employee confidence and protect payroll operations by keeping information confidential.
• Process payrolls on regular basis for more than 300+ employees nationally.
• Respond to employee questions and requests for information in timely and knowledgeable fashion.
• Processed payroll for diverse employee groups, ensuring accurate and timely disbursements.

• Reviewed collection reports to determine status of collections and amounts of outstanding balances.
• Used skip tracing resources to locate debtors and updated information in company system.
• Recorded all information regarding financial status of customers.
• Used probing techniques to determine debtors' reasons for delinquency.
• Negotiated to collect balance in full.
• Resolved challenging situations with friendly but firm strategies.
• Achieved performance goals on consistent basis.
• Managed approximately 70 inbound and outbound calls daily

• Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims or inquiries.
• Answers incoming calls; assists customers/pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription status inquiries. Escalates drug related calls to appropriate pharmacist.
• Makes outbound calls on prescriptions with holds on orders and payment issues.
• May also assist with entering new prescription orders into system.
• Review and research claims by navigating multiple computer systems and platforms and accurately capturing data/information necessary for processing (e.g. Verify pricing, prior authorizations, applicable benefits, coding
• Analyze, investigates, and process Medical Claims
• Adjust Medical Claims
• Claims processing
• Price Medical Claims
• Audit Appeals and Grievance for compliance errors

• Medicare and Medicaid Knowledgeable

• Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
• Verified claim data correctness in preparation for processing

• Kept cases organized by establishing and organizing files, documenting actions, Inputting information into file database and case management software.
• Develop cases by maintaining contact with people involved, scheduling depositions, preparing summonses and subpoenas, drafting complaints, preparing/filing discovery requests, preparing responses to opposing counsel/generating status reports.
• Keep clients informed by maintaining contact/communicating case progress maintaining case costs by verifying outstanding balances with attorney, clients and providers.
• Enhanced trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, and ensuring that witnesses are ready when needed.
• Supports case preparation by preparing case summaries and materials for mediation conferences, preparing pleas, monitoring/obtaining discovery responses and organizing materials for team case review.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
• Scheduled appointments, court appearances and depositions for busy criminal and personal injury law firm with 2 attorneys.

• Receive inbound payment calls including transferred sales leads and calls from current and potential customers.
• Answer questions about product details, the company, and issues with account for customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.