Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Hi, I’m
Sherrie Baykowski
Customer Service Representative
Imperial,MO
Summary
Overview
17
years of professional experience
Work History
Pyramid Consulting
Customer Service Representative
10.2023 - Current
Job overview
- 3rd party processing of new and existing cases for the state of Missouri Medicaid.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Responded proactively and positively to rapid change.
Liveops Virtual Call Center
Independent Contractor
06.2021 - 12.2022
Job overview
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
Watco Companies LLC
Customer Service Representative
10.2008 - 03.2021
Job overview
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Education
Eureka Sr HighEureka, MO
High School Diploma
05-1984
University Overview
Skills
- Service Excellence
- Focused Listening
- Analytical Thinking
- Accurate Data Entry
- Process Documentation
- Order Management
- Time Allocation Planning
- Conflict Resolution Skills
- Account management
- Excel Proficiency
- Logistics Management
- Logistics Coordination
- Billing systems and software
- Invoice processing
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Invoicing proficiency
- Attention to detail
- Problem-solving
- Multitasking and organization
- Analytical thinking
- Strategic Decision-Making
- Invoicing and shipping documentation
- Driver scheduling
- Inventory management
- Clear oral/written communication
- Document management
- Inventory control
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Pyramid Consulting
10.2023 - Current
Independent Contractor
Liveops Virtual Call Center
06.2021 - 12.2022
Customer Service Representative
Watco Companies LLC
10.2008 - 03.2021
Eureka Sr High
High School Diploma
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