Sherrie Benson
Apollo Beach
Summary
Proven healthcare management professional with a successful track record of leading teams through strategic collaboration and team-building to achieve company goals. Experienced in marketing, process improvement, and expanding clinical reach and scope.
Overview
20
20
years of professional experience
Work History
Practice Manager
Independence Physicians Management
03.2022 - Current
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful 8% evolution over a 6-month period.
- Consulted with healthcare professionals on business decisions.
Clinical Office Manager
Millennium Physicians Group
09.2021 - 03.2022
- Managed day to day activities of a high-volume primary care clinic while meeting and improving all quality measures by 10%
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
Orthopedic Technician
Far Oaks Orthopedics
08.2019 - 12.2020
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Identified opportunities to streamline processes and improve office operations and efficiency, increased provider patient contacts from 25 to 43 per day, surgical cases from 15 to 38 per month and RVU's from 45% to 90% annually.
- Preformed and taught orthopedic fracture casting and splinting procedures and techniques to staff personnel.
Billing Manager
Ohio Pain Management
08.2018 - 03.2019
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting and implemented improvement plans, increased revenue collection by 28%.
Orthopedic Technician
American Hospital Group/Wright Patterson Medical Center
03.2005 - 03.2013
- Mentored staff and medical students on all office functions and procedures
- Worked with vendors to source diverse materials and items for use during surgical procedures.
- Maintained compliance with protocols covering patient care and clinical research projects.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Bachelor of Liberal Arts - Sociology Concentration
Southern New Hampshire University
Manchester, NH01.2016
American Sign Language (ASL) - undefined
Wright State University
Beavercreek, OH01.2014
Associate in Applied Science - Medical Office Management
Kaplan College
Dayton, OH01.1997
Skills
- HIPAA and OSHA regulations
- Policy and procedure development
- Resource management
- Strategic business planning
- Continuous improvement
- Electronic health records
- Marketing
- Workflow management and efficiency
- Team Leadership
- Innovative Problem Solving
- Strong Verbal, Written, Presentation, & Interpersonal Communication
- BLS Certified
Civicactivities
Treasury Team Leader, Shelter Community Church, Kettering, OH, 2015 - 2019
Timeline
Practice Manager
Independence Physicians Management
03.2022 - Current
Clinical Office Manager
Millennium Physicians Group
09.2021 - 03.2022
Orthopedic Technician
Far Oaks Orthopedics
08.2019 - 12.2020
Billing Manager
Ohio Pain Management
08.2018 - 03.2019
Orthopedic Technician
American Hospital Group/Wright Patterson Medical Center
03.2005 - 03.2013
American Sign Language (ASL) - undefined
Wright State University
Associate in Applied Science - Medical Office Management
Kaplan College
Bachelor of Liberal Arts - Sociology Concentration
Southern New Hampshire University
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