Sherrie Childers
Science Hill,KY
Summary
Respected and seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
32
32
years of professional experience
Work History
Human Resources Manager
Kingsford/The Clorox Company
Burnside, KY
04.2015 - 02.2025
- Identified, screened and interviewed potential employees.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Helped with employee transfers and referrals.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Scheduled random drug testing for employees to diminish regularity, and safety risks.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Suggested promotions and wage increases according to employee performance.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Recruited new employees and built relationships, driving visibility and transparency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Provided HR consultation services to leadership and department heads.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Researched industry trends to inform compensation and performance strategies.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Assisted in employee recruitment, hiring and interview processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Reported on workplace health and safety compliance to superiors.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Negotiated collective bargaining agreements with labor unions.
- Handled a union decertification process.
- Handled multiple union grievance and arbitration proceedings successfully.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled employee discipline and termination to address policy infractions.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Held exit interviews and documented information discussed with employees.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Executive Benefits Consultant
Digital Insurance
Atlanta, GA
08.2010 - 04.2015
- Contacted underwriters and submitted forms to obtain binder coverage.
- Met with division leaders and consultants to discuss strategies to increase sales and retention.
- Monitored renewal dates to ensure that policies are updated as required.
- Leveraged industry trends to shape solutions and approaches.
- Created detailed reports outlining risk management strategies and potential savings opportunities.
- Developed appropriate quotes based on risk information.
- Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
- Educated clients on industry standards, regulations and best practices related to insurance coverage.
- Evaluated current market conditions to identify new business opportunities.
- Prepared presentations for prospective customers demonstrating the benefits of specific products or services.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Collaborated with other departments such as sales, marketing and finance teams on cross-functional projects.
- Sought out new clients and developed clientele by networking to find new customers.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed client-specific insurance plans tailored to company strategy, needs and preferences.
- Negotiated with carriers on behalf of clients to secure competitive rates and terms.
- Maintained up-to-date knowledge of all relevant legislation governing the insurance industry.
- Advised clients on the latest trends and developments in the insurance marketplace.
- Provided ongoing customer service support, responding to inquiries in a timely manner.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Assisted customers in filing claims and providing necessary documentation upon request.
- Achieved repeat business and referrals through personalized services.
- Analyzed clients' financial positions, liabilities and assets to determine appropriate coverage levels.
- Identified areas of cost reduction through improved policy provisions or elimination of unnecessary coverages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Vice President Employee Benefits
First Insurance Group
Somerset, KY
05.2000 - 08.2010
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Responded to customer inquiries and problems to promote great service.
- Provided information and answered questions via personal meetings, telephone calls, and email.
- Performed comprehensive risk assessments to devise cross-functional solutions for life insurance, health insurance, disability insurance and long-term care policies.
- Made appointments with potential clients to discuss products.
- Provided advice to customers on insurance-related matters.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Provided guidance to management on best practices for administering employee benefits plans.
- Coordinated open enrollment periods for employees to make changes to their benefits coverage.
- Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
- Assisted employees with questions regarding their benefits coverage.
- Resolved customer complaints concerning benefits issues in an efficient manner.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Prepared detailed reports on benefit plan costs, utilization data, and claims information.
- Evaluated new products offered by insurers or other providers that could be included in the company's existing portfolio of offerings.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Reviewed invoices from vendors providing services related to employee benefits programs.
- Developed, implemented, and monitored employee benefits programs such as health insurance, dental insurance, vision insurance, disability insurance, and other related policies.
- Answered employee questions regarding health benefits and all policy options.
- Worked closely with third-party administrators when managing flexible spending accounts, and self-funded health insurance plans.
- Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
- Conducted research on current market trends in employee benefits packages.
- Produced detailed reports and data models to help clients pick optimal plans.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Negotiated with benefits vendors to secure cost-effective services for the organization.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Managed the enrollment process for new hires and existing employees into benefit plans.
- Mastered state and Federal benefit laws Including ERISA, FMLA and COBRA.
- Checked accuracy and completeness of benefits applications and documents.
- Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
- Assisted with the preparation of reports and presentations on benefits programs for senior management.
- Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
- Performed cost analyses of different benefit plan options available to employers.
- Participated in meetings with senior management teams to discuss strategies for improving the company's overall benefits program.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
Account Service Representative
Advantage Care Inc.
Lexington, KY
06.1993 - 05.2000
- Investigated any complaints from customers regarding service issues or billing disputes.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained accurate documentation of all customer communications in the company database.
- Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
- Participated in ongoing training programs designed to stay up-to-date on industry trends.
- Supported sales team members to drive growth and development.
- Resolved account issues with strengths in research, problem-solving and solution development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided detailed explanations of products, services, and account options to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with other departments to resolve complex customer issues quickly.
Education
Associate of Business Administration - Business Administration
Southeast Community College
Middlesboro, KY05-1990
Associate/Medical Secretary - Medical Administration
Cumberland Valley Health Occupations
Pineville, KY05-1987
Skills
- Recruitment
- Labor law compliance
- HR leadership
- Staffing optimization
- Risk management
- Microsoft office and docusign
- Onboarding and orientation
- Employee support
- New employee orientation
- Corrective action planning
- Employee morale management
- Personnel recruitment
- Microsoft office proficiency
- Policy making and enforcement
- Dispute mediation
- Exit interviews
- Performance assessment
- Human resources operations
- Compensation and benefits
- Employee relations
- Training development
- Leadership development
- Benefits administration
- Talent acquisition
- Employee retention
- Employee onboarding
- Benefits and compensation management
- Compensation structuring
Timeline
Human Resources Manager
Kingsford/The Clorox Company
04.2015 - 02.2025
Executive Benefits Consultant
Digital Insurance
08.2010 - 04.2015
Vice President Employee Benefits
First Insurance Group
05.2000 - 08.2010
Account Service Representative
Advantage Care Inc.
06.1993 - 05.2000
Associate of Business Administration - Business Administration
Southeast Community College
Associate/Medical Secretary - Medical Administration
Cumberland Valley Health Occupations
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