Summary
Overview
Work History
Education
Skills
Skills and Abilities
Timeline
Generic

Sherrie Cormier

Belen,NM

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Shift Manager

McDonald's
Belen, NM
06.2023 - Current
  • Resolved conflicts between staff members in a professional manner.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Ensured compliance with food safety regulations and quality standards.
  • Investigated customer complaints regarding merchandise quality or availability promptly.

Customer Service Representative

Walmart
Belen, NM
06.2021 - 05.2022
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.

Administrative Assistant

John Pyron Coaching
Rocklin, CA
03.2018 - 04.2020
  • Conducted research on various topics as requested by management.
  • Answered questions from customers regarding products and services offered by the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed database systems containing customer contact information.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Direct Care Staff Member

The New Beginnings
Albuquerque, NM
01.2015 - 06.2016
  • Assisted with medication administration and documentation of treatments.
  • Supervised activities of daily living for clients.
  • Communicated effectively with other members of the healthcare team.
  • Ensured safety of all clients in accordance with facility regulations.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained accurate records and reports related to client care activities.
  • Participated in training programs as required by state licensing regulations.
  • Transported clients to medical appointments or other destinations as needed.

Education

GED -

UNM Valencia Campus
Belen, NM
05-2013

Skills

  • Quality Assurance
  • Staff Motivation
  • Relationship Building
  • Documentation And Reporting
  • Energetic and Enthusiastic
  • Flexible Schedule
  • Punctual and Reliable

Skills and Abilities

Ability to multi-task with various projects

Neatly organized

Supervisor Experience

Fast learner with accurate results

Works well with others

Growing computer skills- Typing speed, Microsoft, Excel, Chrome, etc.

Works great under pressure 

Ability to file and sort documents correctly

Timeline

Shift Manager

McDonald's
06.2023 - Current

Customer Service Representative

Walmart
06.2021 - 05.2022

Administrative Assistant

John Pyron Coaching
03.2018 - 04.2020

Direct Care Staff Member

The New Beginnings
01.2015 - 06.2016

GED -

UNM Valencia Campus

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Sherrie Cormier