Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sherrie Cummings

Pisgah Forest,NC

Summary

Proven track record of enhancing customer experiences and streamlining operations, notably at Bryan Easler Toyota. Skilled in cash handling and exceptional customer service, I excel in fast-paced environments, ensuring accuracy and efficiency. Demonstrated ability to improve service delivery, achieving a significant decrease in transaction errors through meticulous attention to detail and strong work ethic. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in NC. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and CDK . Strong mathematical, customer service and data entry skills. Detailed Tag and Title Clerk with 18 years of experience preparing and processing title documents to transfer ownership. Expertise in checking documents for completeness, preparing routine reports and maintaining electronic and paper records. Resourceful and competent individual knowledgeable in CDK and Mircosoft.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

Server

Dugans Pub
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Tag and Title Clerk

Bryan Easler Toyota
09.2011 - Current
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Contacted Different States Motor Vehicle Department to determine status of pending titles.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service, and other charges.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Coordinated price adjustment between buyers and sellers.
  • Developed strong professional relationships with customers, fostering trust and loyalty to the business.
  • Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
  • Streamlined tag and title processing by implementing efficient organizational systems.
  • Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
  • Maintained accurate records, ensuring timely and error-free processing of all transactions.
  • Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
  • Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
  • Performed routine data entry or document management.
  • Performed regular audits of inventory and supplies, minimizing shortages that could disrupt operations.
  • Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
  • Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
  • Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.

DMV Title Clerk

NC License Plate Agency
12.2005 - 09.2011
  • Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
  • Enhanced office productivity by managing a high volume of title applications and paperwork daily.
  • Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
  • Simplified processes for lien releases, helping customers navigate complicated situations more easily.

Cashier

Walmart Supercenter
08.2001 - 10.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

North Henderson High School
Hendersonville, NC
05.2003

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards

Certification

  • CNP - Certified Notary Public

Timeline

Server

Dugans Pub
03.2024 - Current

Tag and Title Clerk

Bryan Easler Toyota
09.2011 - Current

DMV Title Clerk

NC License Plate Agency
12.2005 - 09.2011

Cashier

Walmart Supercenter
08.2001 - 10.2005

High School Diploma -

North Henderson High School

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Sherrie Cummings