Summary
Overview
Work History
Education
Skills
Timeline
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Sherrie Davis

Nokomis,FL

Summary

Dynamic and results-driven professional with a proven track record in excelling at customer service, as proven by my ability to earn multiple 5-star reviews over several digital platforms. Adept at implementing CRM systems and enhancing operational compliance, I consistently achieve high satisfaction levels through effective communication and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Charter Boat Captain

Easy Cruisin', LLC
Nokomis, FL
04.2018 - Current
  • Maintain excellent customer service, and a 5-star Google rating, by identifying and understanding customer needs and expectations.
  • Promptly answer inquiries via phone and email, and conduct follow-up calls to ensure the resolution of issues and maintain customer relationships.
  • Manage customer accounts effectively using Square to ensure accurate information.
  • Utilize my high level of computer knowledge, with experience designing and maintaining the company website, fulfilling gift card orders from the website, Square and email requests, and efficiently answering customer questions through multiple digital platforms.

Assistant Manager

The Filling Station
White Lake, MI
07.2024 - 09.2024
  • Successfully managed daily restaurant operations in a fast-paced, high-volume restaurant by multitasking and staying extremely organized.
  • Ensuring high-quality customer service standards, and earning several 5-star Google reviews as a result.
  • Coordinated with suppliers to ensure timely delivery of food and supplies.
  • Managed cash register operations including deposits and reconciling discrepancies.

Assistant Manager

Rib City
Venice, FL
12.2016 - 02.2019
  • Coordinated inventory management and supply ordering for efficient stock levels.
  • Monitored customer service standards and took corrective action when needed.
  • Maintained accurate records of sales transactions and other financial information.

Account Executive Team Lead

Suncoast Blood Bank
Sarasota, Florida
01.2009 - 12.2014
  • Developed client relationships through regular communication and personalized service.
  • Implemented CRM systems for tracking customer interactions and improving service delivery.
  • Established performance goals for team members and monitored progress towards those goals.

Executive Management

Boscov's, Macy's, and Dillard's Department Stores
, Florida and Pennsylvania
05.2001 - 12.2009
  • Managed daily store operations and ensured compliance with company policies.
  • Developed promotional strategies to enhance customer engagement and sales performance.
  • Resolved customer complaints effectively, maintaining high satisfaction levels.

Education

MBA -

University of Florida
Gainesville, FL
05-2012

Merchance Mariner Credential -

United States Coast Guard
Operator Uninspected Passenger Vessel
04-2018

Bachelor of Science - Information Technology

University of Florida
Gainesville, FL
05-2001

Skills

  • Customer service
  • Client relationship management
  • Effective communication
  • Problem solving
  • Organizational skills
  • CRM implementation
  • Operational compliance
  • Time management
  • Attention to detail

Timeline

Assistant Manager

The Filling Station
07.2024 - 09.2024

Charter Boat Captain

Easy Cruisin', LLC
04.2018 - Current

Assistant Manager

Rib City
12.2016 - 02.2019

Account Executive Team Lead

Suncoast Blood Bank
01.2009 - 12.2014

Executive Management

Boscov's, Macy's, and Dillard's Department Stores
05.2001 - 12.2009

MBA -

University of Florida

Merchance Mariner Credential -

United States Coast Guard

Bachelor of Science - Information Technology

University of Florida

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