Sherrie E. Brooks
Houston,TX
Summary
Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Successfully credentialed in Cadence, Hospital and Professional billing applications as a credential trainer.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Cy Fair Independent School District
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Substitute Teacher
Fortbend ISD
10.2023 - Current
- Giving instruction and organizing the classroom environment.
- Work out teacher lesson plans, ensure effective discipline and class control.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Epic Consultant
Medsource
07.2022 - 10.2022
- Provided end users with instruction in Cadence, Hospital, and Professional Billing in a classroom setting and virtually.
- Administered testing sessions.
- Worked along with the leaders of Epic Group to troubleshoot training issues.
- Supported change management initiatives by assisting clients in adapting their processes around new technology implementations.
- Participated in testing efforts for new releases or updates, identifying any potential bugs or compatibility issues before deployment.
- Increased staff proficiency with Epic systems through customized training programs and ongoing support.
- Collaborated with cross-functional teams to develop integrated solutions, ensuring seamless interoperability of systems.
Epic Credentialed Trainer
CHI St. Luke’s
05.2014 - 01.2017
- Delivered classroom and virtual training to end users in the areas of Cadence, Hospital and Professional Billing.
- Participated in testing and workflow sessions.
- Administer competency test.
- Liaison between operations and HIT.
- Collaborated with Epic Group leaders in troubleshooting training issues.
- Scheduled and conducted instructor led classes.
- Participated in course development and trained client staff.
- Conducted regular audits of user proficiency levels, identifying gaps in knowledge that could be addressed through targeted retraining efforts.
- Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.
Customer Representative
Texas Children’s Hospital
08.2011 - 05.2014
- Schedule outpatient and surgery appointments, handle assigned monthly duties, Verify insurance.
- Successfully achieved high ratings in customer satisfaction surveys and end user training.
- Performed elbow support to end-users in areas of Cadence and hospital billing.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
Patient Access Service Representative
Methodist Hospital
08.2000 - 08.2011
- Scheduling of patients’ appointments to include VIP's, surgeries, and procedures.
- Performed patient registration and benefit verifications.
- Contributed to process improvements that had continuous sales increase in revenue.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
Education
Master of Education - Educational Technology
University of Houston (Victoria)
Houston, TX12-2025
Bachelor of Applied Arts & Sciences -
University of Houston (Victoria) College
12.2023
Associate of Applied Science - Business Technology Microsoft Specialization
Houston Community College
Houston, TX12-2021
Associate of Arts - General Studies And Humanities
Houston Community College
Houston, TX05-2021
Skills
- Microsoft Suites
- EMR Systems
- LMS
- Citrix
- Classroom Training
- Virtual Training
- WebEx
- Work queue Reconciliation
- Group and individual instruction
- Classroom management
- Adaptable
- Student engagement
Timeline
Substitute Teacher
Cy Fair Independent School District
08.2024 - Current
Substitute Teacher
Fortbend ISD
10.2023 - Current
Epic Consultant
Medsource
07.2022 - 10.2022
Epic Credentialed Trainer
CHI St. Luke’s
05.2014 - 01.2017
Customer Representative
Texas Children’s Hospital
08.2011 - 05.2014
Patient Access Service Representative
Methodist Hospital
08.2000 - 08.2011
Master of Education - Educational Technology
University of Houston (Victoria)
Bachelor of Applied Arts & Sciences -
University of Houston (Victoria) College
Associate of Applied Science - Business Technology Microsoft Specialization
Houston Community College
Associate of Arts - General Studies And Humanities
Houston Community College
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