Sherrie Eiseman
Aurora,CO
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 20 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Empire Distributors Of Colorado, Inc
12.2019 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Fulfilled customer requests such as orders and invoices, statements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Administrative Assistant
Kier Management
09.2013 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained staff directory and company policy handbook for human resources department.
Office Administrator/Maintenance Coordinator
Acute Property Management
09.2015 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Supported Maintenance Supervisor and Office Manager with proactive correspondence management, document coordination and customer relations.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted with coordination and hosting of company events.
Education
High School Diploma -
Arvada West High School
Arvada, CO04.1978
Skills
- Office Meetings
- Business Correspondence
- Workflow Processes
- Clerical Support
- Office Supplies and Inventory
- Team Management
- Document Retrieval
- Office Cleaning
- Inquiry Requests
- Employee Paperwork
- Administrative Updates
- Regulatory Requirements
- Employee Timesheet Processing
- Weekly Payroll
- Managing Calendars
- Customer Care
- PA Systems
- Payroll Administration
- Information Updates
- Visitor Directions
- Postage Meter
- Friendly and Relatable
- Informational Packets
- Delegation and Work Assignment
- Office Equipment Management
- Meeting Coordination and Support
- Mail and Package Distribution
Gardening, traveling
Enjoy gardening and flowers around even in the office. Traveling to new places to see new and learning about different cultures and sceanery.
Timeline
Receptionist Administrator
Empire Distributors Of Colorado, Inc
12.2019 - Current
Office Administrator/Maintenance Coordinator
Acute Property Management
09.2015 - 11.2019
Administrative Assistant
Kier Management
09.2013 - 12.2019
High School Diploma -
Arvada West High School
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