Sherrie Emmond
Portsmouth,NH
Summary
Accomplished operations manager with a proven track record of effective business leadership and a strong commitment to continuous improvement. Skilled in developing and nurturing high-performing management teams that excel in delivering exceptional guest service operations within fast-paced environments. Known for the ability to influence frontline staff to drive tangible results and maintain a focus on exceeding customer expectations. A dependable employee seeking an opportunity to expand skills and make a significant contribution to the success of the company.
Overview
27
27
years of professional experience
Work History
Operations Manager
JFS Management
02.1998 - 12.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Certificate - Business Administration And Management
DDU
Quincy, MA04-1991
State certification - Cosmotology
Empire
Dover, NH07-1986
High School - Business
Spaulding High School
Rochester, NH06.1983
Skills
- Strong work ethic
- Team Building
- Documentation Requirements
- Team leadership
- Problem-solving
- Planning and implementation
- Customer service
- Customer relationship management
- Operations management
- Health and safety compliance
- Quality assurance controls
- Building and facility management
Timeline
Operations Manager
JFS Management
02.1998 - 12.2024
High School - Business
Spaulding High School
Certificate - Business Administration And Management
DDU
State certification - Cosmotology
Empire
Similar Profiles
Riezki HarramadhanRiezki Harramadhan
Re-recording Mixer/Lead Dialog Editor/Sound Engineer at Fourmix Studio @JFSRe-recording Mixer/Lead Dialog Editor/Sound Engineer at Fourmix Studio @JFS
Iryna AkolzinaIryna Akolzina
Quality Assurance and Compliance Coordinator at JFS of GreenwichQuality Assurance and Compliance Coordinator at JFS of Greenwich
Connor HowardConnor Howard
Accounting Analyst at JFS Wealth AdvisorsAccounting Analyst at JFS Wealth Advisors