Sherrie Jensen
Shelbyville,KY
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Diligent and reliable at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to maximal customer satisfaction every day. Determined professional with dedication to hard work and team player attitude. Punctual and focused with physical strength to accommodate lifts up to 50 pounds. Hardworking professional with excellent troubleshooting abilities and workplace focus. Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Adaptable individual with skill following instructions and tactfully resolving issues for unhappy customers.
Overview
33
33
years of professional experience
Work History
Dispatcher, Meter Reader, Order Tech
Kentucky Utilities/Louisville Gas & Electric
01.1989 - 01.2017
- Directed dispatching, routing and tracking of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered questions regarding meter readings and deescalated over situations regarding tickets or other information.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Connected newly installed meters
- Read meters daily and kept detailed informational records.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
Office Manager/Customer Service Representative
Cencom Cable Company
05.1984 - 01.1989
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered average 50 calls per day to address customer inquiries, confirm appointments and provide service information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
High School Diploma -
05.1975
Skills
- Customer Satisfaction
- Safety Procedures
- Cash Register Operations
- Customer Support
- Store Opening
- Customer Experience
- Maintaining Clean Work Areas
- Clear and Professional Communication
- Customer Inquiries
Timeline
Dispatcher, Meter Reader, Order Tech - Kentucky Utilities/Louisville Gas & Electric
01.1989 - 01.2017
Office Manager/Customer Service Representative - Cencom Cable Company
05.1984 - 01.1989
Anderson County High School - High School Diploma,
Similar Profiles
Colleen SmithColleen Smith
Meter Reading Associate II at Louisville Gas and Electric Company/PPLMeter Reading Associate II at Louisville Gas and Electric Company/PPL
Drew BaileyDrew Bailey
Operations at Louisville Gas & ElectricOperations at Louisville Gas & Electric
Evan StoneEvan Stone
Billing Analysis Associate at Louisville Gas & ElectricBilling Analysis Associate at Louisville Gas & Electric
Sunny SanfordSunny Sanford
Activities Assistant at Bradford Square Care and Rehabilitation CenterActivities Assistant at Bradford Square Care and Rehabilitation Center
Kenneth WattsKenneth Watts
Outside Sales Account Executive at Baptist Health Occupational MedicineOutside Sales Account Executive at Baptist Health Occupational Medicine