SHERRIE JOHNSON
Opelousas,LA
Summary
Dynamic Dispatcher with over 7 years of experience in optimizing schedules and coordinating field personnel to deliver exceptional customer service. Expertise in shipping and emergency policies, delivery requirements, and driver practices ensures seamless operations and quick issue resolution. Recognized for strong team management, complex problem-solving abilities, and a resourceful approach to multitasking, consistently prioritizing tasks to enhance efficiency. Detail-oriented professional with a solid background in real estate sales and client services, bringing a customer-focused mindset and a commitment to excellence in every interaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
CentsMadeSense
02.2025 - Current
- Managed executive calendars, scheduling meetings and coordinating travel arrangements for senior executives.
- Developed and maintained filing systems, ensuring efficient retrieval of documents and data management.
- Drafted and edited correspondence, reports, and presentations to support executive communications.
- Assisted in budget preparation, tracking expenses, and processing invoices to maintain financial accuracy.
- Trained new administrative staff on office protocols, fostering a cohesive team environment.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Answered high volume of phone calls and email inquiries.
Owner
True S 360 Photobooth
08.2023 - Current
- Developed and implemented operational strategies to enhance customer engagement through innovative photobooth experiences.
- Managed scheduling and logistics for events, ensuring seamless setup and operation of photobooth services.
- Trained and mentored staff on equipment usage, customer service protocols, and event management best practices.
- Established vendor relationships to secure high-quality materials and services for business operations.
- Established operational workflows to enhance efficiency and service delivery.
- Managed inventory systems to ensure optimal stock levels and minimize waste.
Realtor
Evolve Realty LLC
01.2022 - Current
- Developed and maintained strong client relationships, fostering repeat business and referrals.
- Utilized advanced CRM systems to track leads and manage client communications effectively.
- Guided clients through complex real estate processes, providing expert advice at every stage.
- Mentored junior agents, sharing industry knowledge and best practices to enhance performance.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Dispatch Operator
Acadian Ambulance
06.2016 - 01.2025
- Reported delays, accidents or other traffic and transportation situations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Maintained current knowledge of all personnel in the field and all completed deliveries or delays.
- CISM members for the dispatch center, have an open door policy with co-workers to be able to have a “no-judgment” space for work and outside of work issues.
- Monitored and prioritized incoming calls, efficiently managing multiple requests simultaneously.
- Coordinated emergency response efforts, ensuring timely dispatch of ambulances to critical locations.
Paramedic
Acadian Ambulance
07.2007 - 01.2025
- Responding quickly to medical emergencies to promote best possible health outcomes.
- Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Evaluated patients' medical status and monitored vital signs during transit.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Loaded patients into ambulances in preparation for transport to the nearest medical center.
- Adhered to all protocols and procedures to maintain safety of patients and paramedic crew.
- Assessed emergency situations and prioritized medical care for patients.
- Obtained details regarding patients by questioning family members and bystanders.
- Demonstrated dedication to providing quality care through continued training and education.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Managed care in field and in-transit, including performing standard testing and administering necessary medication.
- Remained level-headed and proactive during emergency situations.
- Cleaned wounds and applied gauze and bandages to prevent infection.
Realtor
Reality Realty
09.2019 - 01.2022
- Promoted properties via advertisements, open houses and multiple listing services.
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
- Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Conducted legal research to aid with positive outcomes.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Prepared representation contracts, purchase agreements and closing statements.
- Researched and determined competitive market prices.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
- Evaluated mortgage options, helping clients obtain financing at best rates and terms.
- Scheduled home viewings with potential buyers.
- Assisted homeowners with relocation and moving services after sale of each home.
- Generated list of properties to meet specific client needs.
- Accompanied buyers during property inspections.
- Negotiated successful property transactions, ensuring favorable terms for clients.
- Conducted comprehensive market analyses to determine optimal pricing strategies.
Phlebotomy Technician
Our lady of Lourdes Medical Center
08.2005 - 06.2009
- Labeled blood vials with critical information like time of collection, date and patient name.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Counseling patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
United States Army
Army
06.2000 - 09.2004
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
- Trained extensively on weaponry, tactics and methods of battle.
- Displayed leadership in accomplishing assignments and learning new skills.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Cultivated excellent work ethic, dedication to duty and timeliness in all work actions.
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Applied Psychology
Ashford University
San Diego, CA05.2020
Associate of Applied Science - Psychology
Excelsior College
Albany, NY09.2018
Skills
- Order fulfillment
- Service coordination
- Streamlined delivery processes
- Supervising field staff
- Interpersonal communication
- Strong work ethic
- Approachable demeanor
- Client relations
- Data privacy management
- Administrative oversight
- Information confidentiality
- Office management
- Customer service
Accomplishments
- Achieved an increase in Regional Vice President's Persistency rates by completing Persistency Reports weekly with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of three in the development of Primerica Insurance Companies.
- Awarded a bonus in recognition of Telecommunicator of the year, the addition of more than 30 staff members from another company office location.
- Supervised a team of 30 staff members as an Alternate Supervisor at Acadian Ambulance.
Certification
- CAP - Certified Administrative Professional
- Certified Paramedic, Acadian Ambulance- 16 years
- Certified EMT, Acadian Ambulance- 18 years
- Certified Dispatcher, Acadian Ambulance - 8 years
- Real Estate License - 8 years
- Peer Support Team Training - 4 years
- Alternate Supervisor Training - 3 years
Timeline
Executive Administrative Assistant
CentsMadeSense
02.2025 - Current
Owner
True S 360 Photobooth
08.2023 - Current
Realtor
Evolve Realty LLC
01.2022 - Current
Realtor
Reality Realty
09.2019 - 01.2022
Dispatch Operator
Acadian Ambulance
06.2016 - 01.2025
Paramedic
Acadian Ambulance
07.2007 - 01.2025
Phlebotomy Technician
Our lady of Lourdes Medical Center
08.2005 - 06.2009
United States Army
Army
06.2000 - 09.2004
Associate of Applied Science - Psychology
Excelsior College
Bachelor of Arts - Applied Psychology
Ashford University