Deonte McCoy
San Francisco,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
14
14
years of professional experience
Work History
Security Guard / Supervisor
Allied Universal
San Francisco
08.2016 - Current
- Manage and lead daily operations of security team, including scheduling shifts, assigning duties, monitoring performance, and conducting investigations into incidents or violations
- Prepare, file and submit various reports to maintain records of observations or occurrences
- Utilize excellent customer service skills while assessing customer / transient aggression and intoxication resulting in resolution and or removal from property
- Monitor CCTV systems and respond to alarms and incidents as necessary
- Patrol premises surveilling for theft, property damage, and other disturbances.
- Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
- Monitored staff performance, evaluated employee performance, identified training needs and provided corrective action when necessary.
- Provided guidance to subordinates on resolving complex issues related to security operations.
- Implemented strategies to improve overall security operations such as updating access control systems and responding to alarms.
- Collaborated with other departments within the organization to ensure that safety measures are in place and followed consistently.
- Interacted with law enforcement agencies as needed in order to resolve any security-related issues or concerns.
Security Officer
UCSF
San Francisco, CA
02.2018 - 12.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Car Rental Agent
Enterprise Holdings
Pittsburg
02.2012 - 08.2016
- Assisted customers with rental car reservations, returns, and exchanges
- Proficiently operated computer systems for booking reservations, processing payments and tracking inventory
- Resolved customer complaints in a timely manner while ensuring compliance with company policies and procedures.
- Greeted customers, answered their questions and provided information about car rental services.
- Processed customer reservations and payments.
- Inspected vehicles for damage prior to rental and upon return.
- Explained the terms of rental agreements to customers.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Assisted customers in selecting appropriate car models based on their needs.
- Organized paperwork related to rentals, returns and repairs.
- Adhered to company policies regarding cash handling procedures.
- Verified driver's license information and inspected rental documents for accuracy.
Care Provider
Alameda County
Alameda
01.2010 - Current
- Maintain accurate records of client information including medical history, medication use and progress notes
- Provide assistance during emergencies such as falls or illnesses, taking action promptly when required
- Manage challenging behavior using positive reinforcement techniques where appropriate
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Ensured that all safety protocols were followed while working with clients in their home environment.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Transported clients to medical appointments or other errands as needed.
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Administered medications according to instructions from the client's physician.
Education
High School Diploma -
Mcclymonds High School
Oakland, CA06-2009
Skills
- Customer Service
- Leadership
- Adaptability
- Critical Thinking
- Emotional Intelligence
- Data Entry
- Fire safety training
- Conflict resolution techniques
- Operations Management
- Security systems knowledge
- Alarm monitoring
- Shift work experience
- CCTV Monitoring
- Access Control
- Staff Management
- Identification verification
- Document Management
- Emergency Management
- Screening wands
- Detail Oriented
Timeline
Security Officer
UCSF
02.2018 - 12.2019
Security Guard / Supervisor
Allied Universal
08.2016 - Current
Car Rental Agent
Enterprise Holdings
02.2012 - 08.2016
Care Provider
Alameda County
01.2010 - Current
High School Diploma -
Mcclymonds High School