Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history.
Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided.
Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times.
Verified patient insurance information.
Warehouse Associate
Stitch Fix
Lithia Springs, GA
03.2024 - Current
Performed regular quality checks on products to ensure they met specifications.
Maintained a clean and organized work area, promoting safety and efficiency.
Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations.
Processed an average of 959 items per day.
Real Estate Agent
Robert Goolsby Real Estate Group
Villa Rica, GA
10.2017 - Current
Met and exceeded sales goals through consultative sales techniques and closing abilities.
Answered phone calls and emails from potential and existing customers.
Maintained database of prospective customers.
Showed homes to prospects based on expressed needs and preferences.
Negotiated, facilitated and managed real estate transactions.
Wrote contract documents, purchase agreements and closing statements.
Educated clients on current real estate market and answered any questions.
Claims Analyst
Greenway Health
Carrollton, GA
02.2019 - 05.2020
Gathered proper documentation and data to prepare claims for submission.
Assessed processing reports each day to effectively submit claims.
Followed all company procedures to keep data confidential.
Economic Support Specialist
Haralson County DFCS
Buchanan, GA
01.2003 - 03.2019
ABD Process Adult Medicaid applications.
Process Adult Medicaid Reviews.
Contacts client for an interview to process/review application and to let client know what verification is due.
Attend Hearings on the behalf of the State of Georgia to make sure policy was followed and provide client customer service as to why the application/review was processed the way it was.
Read and interpreted guidelines, laws and standard practices for each program.
Administrative Specialist
Southern Polytechnic State
01.2002 - 01.2003
Answering incoming calls.
Provide typing and secretarial supports to Program Head and Faculty.
Maintain MS applications, ongoing files and database, maintain graduation files.
Coordinate with dean's secretaries inputting schedule into banner, hiring and processing paperwork for student assistants.
Assist enrollment manager in preparing recruiting packets and sending them to potential students and in preparing recruiting luncheons and dinners.
Attend majority of meetings and record minutes.
Accounts Receivable Clerk
Head Distributing
Smyrna, GA
01.2000 - 01.2002
Edit invoices; file the invoices after customer service checks it.
Posted electronic payments.
Prepared miscellaneous deposits and recorded them in register.
Post and record credit card payments.
Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Updated receivables by totaling unpaid invoices.
Customer Service
Wal-Mart Stores, Inc
Douglasville, GA
01.1999 - 01.2000
Assisted customers with refunds and exchanges.
Ran register when busy.
Data Entry Clerk
Lason Input Services
Atlanta, GA
01.1998 - 01.2000
Worked on a deadline typing data into computer for different jobs out my home.
Saved data on a disk or sent info to home office via internet.