Sherrie Moody

Front desk assisting patients with checking in and out for their appointments. Scheduling patients for new appointments and future appointments.

Setting up new patients charts and adding notes or new file information for existing patients.

Confirm and check patients insurance information for the week and using websites to confirm active.

Rescheduling patients appointments at Dr. request, calling patients to confirm appointments.

Assisting with incoming calls to clinic

Communicated with MA and Nurses regarding patient request for medications and referrals through Team Chats and Tiger text

Worked daily task list from clinic and reached out to patients to assist with appointment request

Call Center Representative

Assisted clinics with scheduling patients appointments

Sent task to clinics regarding medications, referrals and urgent request

Proficient in Nextgen and Phreesia

Temp Position

Assisted pharmacies with evoucher coupon for overrides and confirm copay and insurance active

Verified any rejections they receive processing a claim

Verified patient information for the after hours line

Processing orders for for customers

Entering fax orders as they came in

Contacted customers regarding orders and shipping

Average of 100 plus outbound calls to schedule shipping for patients prescriptions

Assisted with Novartis customer service regarding patients records

Assisted to work drug authorizations

Work with healthcare provider to get general patient information and forward to pharmacist for verbal prescriptions

Addressed average of 80 Website inquiries per day

assisted with general inquiries, shipping and returns

Answered product questions with up to date knowledge of sales

Developed reputation as an efficient service provider with high levels of accuracy

Provided Customer support to CPA's

Worked with development and technical teams to create new software

Worked with sales and managers to resolve complex issues

Assisted with department new hire training

Managed calls effectively and efficiently in a complex, fast paced challenging call center environment

Worked with credit and collections to approve customers

Advanced to Executive and Regulatory Department

Corresponded in writing to the CEO and BBB regarding customer complaints and resolution

Defused volatile customer situations calmly and courteously

Assisted with unresolved customer grievance transferred from other departments. Listened to complaint and responded professionaly