SHERRIE MOORE
Greensboro,N.C.
Summary
My background includes an extensive experience with dealing with the public across all areas. The core of my experience has been the ability to work independently once trained in my field and I steadily take the initiative for excellence. The ability to work well with a diverse population is imperative for success and due to my employment history, it has allowed me that experience.
Overview
32
32
years of professional experience
Work History
Success Coach
Welfare Reform Liaison Project, Inc.
01.2015 - 01.2023
- Responsible for recruiting new applicants for the program and coaching to completion
- Provided transportation as needed for class, hiring events and maintain company fleet
- Provided home visits as needed for furniture referrals for qualified persons
- Conducted presentation to make the public aware of agency services
- Provide turn-key services daily for opening and closing office
Customer Care Rep/Lead
Time Warner Cable
01.1991 - 01.2015
- Assigned team leadership role for support and training of team
- Account maintenance and light collections on past due accounts and sales
- Service repair support and diagnostic techniques
- Answer incoming calls and handled customer questions, concerns and resolved issues
General Manager
Spencer Group, Inc.
01.2004 - 01.2007
- Responsible for logistics for events
- Provided leadership and oversite for interns
- Covered day-to-day operations, calls, emails and walk-ins
- Liaison contact for suppliers and clients
- Provided turn-key services
Office Administrator
Catheryn Wicker Allstate Agency
01.2002 - 01.2004
- General day-to-day operations of returning phone calls, emails and turn-key services
- Processed electronic and paper policy payments and provided insurance quotes
Education
BA/BS - Interdisciplinary Studies
Bennett College
Greensboro, NC01.2009
Skills
- Active Learning
- Self-awareness
- Work-Life Balance
- Conflict Management
- Client Needs Assessment
- Appointment Coordination
- Data Collection
- Goal Setting
- Coaching Strategies
- Career Development
- Motivational Techniques
- Building rapport
- Client Records Management
- Career Planning
- Personal Development Sessions
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Adaptability
Training
- Case Management Course, Southern University and A&M College, 01/01/21, Certificate of Completion
- AR4CA Orientation and Refresher Course, 01/01/21, Certificate of Completion
- NYSDOH Registered Opioid Overdose Program, 01/01/21, Certificate of Completion
Languages
Spanish
Elementary
French
Elementary
Timeline
Success Coach
Welfare Reform Liaison Project, Inc.
01.2015 - 01.2023
General Manager
Spencer Group, Inc.
01.2004 - 01.2007
Office Administrator
Catheryn Wicker Allstate Agency
01.2002 - 01.2004
Customer Care Rep/Lead
Time Warner Cable
01.1991 - 01.2015
BA/BS - Interdisciplinary Studies
Bennett College
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