Sherrie Munoz
Killeen,TX
Summary
Highly motivated and committed Healthcare professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Advanced Medical Support Assistant
Olin E. Teague VA Medical Center
11.2023 - Current
- Operates computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
- Makes appointments in a clinical setting.
- Uses a variety of computer applications in day to day activities and duties, such as Outlook, Excel, Word, and Access; competent in use of the health record applications (VistA and CPRS) as well as the encoder product suite.
- Interprets and applies VA Code of Federal Regulations, U.S. Codes and VHA Regulations to determine an applicant's proper eligibility for VA Medical Benefits.
- Communicates effectively and professionally with employees at varying grade levels.
- Identifies customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
- Accurately answers inquiries of visitors and callers and processes requests for the return of phone calls.
- Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- Communicates with non-VA medical facilities.
- Ensures that patients appointments are appropriately dispositioned and that current procedures are followed through for processing no show appointments in a timely manner.
- Reviews health record documentation to abstract all required medical, surgical, ancillary, demographic, social, and administrative data.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Certified Medical Assistant
Baylor Scott and White Clinic
10.2020 - 09.2023
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Patient Service Specialist-II
Baylor Scott & White Health-Anticoagulation
07.2017 - 10.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Trained new staff on filing, phone etiquette and other office duties.
Concierge/Access Service Representative
Baylor Scott and White Hospital
10.2014 - 07.2017
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Developed relationships with local businesses to secure discounts and special access for guests.
- Provided language translation services as needed, easing communication barriers for international guests.
- Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
Education
High School Diploma -
Pecos High School
Pecos, TXAssociate of Applied Science - General Studies
Frank Phillips Junior College
Borger, TXCertified Medical Assistant - Medical Assistant
Temple College
Temple, TX08-2020
Skills
- Patient scheduling
- Communicate effectively and professionally
- Operate computerized programs/systems
- Billing inquiries
- Scheduling
- Patient verification
- Strong organizational skills
- Time management
- Microsoft proficient, Email, and internet
- Data entry
- Work independently
Timeline
Advanced Medical Support Assistant
Olin E. Teague VA Medical Center
11.2023 - Current
Certified Medical Assistant
Baylor Scott and White Clinic
10.2020 - 09.2023
Patient Service Specialist-II
Baylor Scott & White Health-Anticoagulation
07.2017 - 10.2020
Concierge/Access Service Representative
Baylor Scott and White Hospital
10.2014 - 07.2017
High School Diploma -
Pecos High School
Associate of Applied Science - General Studies
Frank Phillips Junior College
Certified Medical Assistant - Medical Assistant
Temple College
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