Sherrie Nickles-Covington
York,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dietary Supervisor
Pleasant Acres Rehabilitation And Nursing Center
York, PA
09.2023 - 12.2023
- Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
- Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.
- Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
- Reduced food waste by implementing inventory control measures and optimizing food storage practices.
- Conducted regular staff meetings to address concerns, share updates on industry trends, and foster team collaboration within the dietary department.
- Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
Table Games Dealer
Hollywood Casino York
York, PA
07.2021 - 08.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Online Customer Seevice Representative
Smoker’s Outlet Online
York, PA
03.2019 - 04.2020
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Assisted clients with product questions to facilitate online ordering process.
- Reduced wait times for assistance by efficiently prioritizing tasks based on urgency and complexity.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Assisted customers with navigating the company website or online platform for optimal user experience.
- Documented and updated customer records in Software to record interactions and facilitate follow-up.
Manager on Duty
Mattress Firm
Harrisburg, PA
03.2017 - 03.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Cook/Cashier
Central York School District
10.2014 - 08.2016
- Receiving and processing of payments to approximately 400 student accounts
- Assisting in preparation and serving of student meals.
Owner
Slumber Parties By SHerrie
York, PA
04.2006 - 10.2014
- Marketing, advertising, and all promotional aspects of building and sustaining a business
- Management and training of multiple employees.
- Payroll
- Receiving, processing and distribution of approximately $10,000.00 of retail products per month
- Receiving and processing payments
- Scheduling and leading in home demonstrations of multiple products
- Processing and shipping online orders.
Education
High School Diploma -
Franklin High School
Reisterstown, MD01.2000
Skills
- Project management
- Conflict resolution
- Self-motivated
- Team leadership
- Strong verbal communication
- Excellent attention to detail
- Food Safety Regulations
- Staff Management
- Task Delegation
- Sanitation Standards
- Employee Scheduling
- Inventory Management
- Department management
- Customer Service
- Team Collaboration
Timeline
Dietary Supervisor
Pleasant Acres Rehabilitation And Nursing Center
09.2023 - 12.2023
Table Games Dealer
Hollywood Casino York
07.2021 - 08.2023
Online Customer Seevice Representative
Smoker’s Outlet Online
03.2019 - 04.2020
Manager on Duty
Mattress Firm
03.2017 - 03.2019
Cook/Cashier
Central York School District
10.2014 - 08.2016
Owner
Slumber Parties By SHerrie
04.2006 - 10.2014
High School Diploma -
Franklin High School