Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Sherrie Pace

Tryon,USA

Summary

Dynamic leader with extensive experience at Rha Behavioral Health Services, excelling in program development and budget management. Proven track record in crisis intervention and quality assurance, fostering stakeholder engagement and training staff. Committed to enhancing mental health services and implementing trauma-informed care to improve community outcomes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

West Mobile Crisis Management Program Director

Rha Behavioral Health Services
Ashevile, NC
01.2020 - Current
  • Led program development initiatives for mental health services across multiple locations.
  • Oversaw budget management and resource allocation for various community programs.
  • Collaborated with community partners to expand outreach and client engagement efforts.
  • Implemented quality assurance measures to maintain high standards in service provision.
  • Developed policies and procedures to improve operational efficiency within programs.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Developed strategies to increase public awareness of the organization's services.

Mobile Crisis Team Lead

RHA
Asheville, North Carolina
01.2014 - 01.2020
  • Expanded supervisory role from 4 to 18 responders and dispatchers, enhancing team capacity.
  • Developed staff schedules while conducting yearly performance evaluations and hiring initiatives.
    Managed weekly approval of timesheets and operational notes for accuracy.
  • Monitored adherence to RHA standards, ensuring staff met performance expectations.
  • Cultivated relationships with local stakeholders, promoting MCM's growth in the area.
  • Supported staff experiencing burnout by identifying needs and providing resources.
  • Handled stakeholder inquiries regarding service compliments and complaints efficiently.
  • Participated in resource panels, de-escalation training, and CIT role-playing exercises.

Mobile Crisis

RHA
Asheville, North Carolina
09.2013 - 01.2014
  • On call 24 hours per day for 3-4 days per week.
  • Respond to individuals in the community who are experiencing a behavioral health, substance use, or intellectual/developmental disability crisis.
  • Individuals served may include individual adults, children and families.
  • Complete a crisis evaluation, safety assessment, and crisis prevention and intervention plan prior to linking the consumer to appropriate community resources, including outpatient and inpatient behavioral health and substance use providers, detox services, financial assistance resources, transportation resources, etc.
  • Complete all required paperwork and ensure it is submitted to the supervisor within the appropriate timeframe.
  • Communicate with Smoky Mountain Center and work with Smoky Mountain Center staff to ensure appropriate treatment for all individuals.
  • Complete all required computer work including admissions, progress notes, and timesheets.

Branch Manager

CNC Access Inc dba ResCare HomeCare
Asheville, North Carolina
12.2012 - 07.2013
  • Managed two outpatient behavioral health offices, delivering comprehensive therapy and medication management services.
  • Supervised ten employees, conducting evaluations and overseeing hiring and termination processes.
  • Oversaw budget management, ensuring accurate tracking of revenue and expenses.
  • Ensured compliance with DHHS guidelines, maintaining required paperwork for both offices.
  • Acquired necessary authorizations from LME before delivering mental health services.

Mobile Crisis

Families Together/The Mentor Network
Asheville, North Carolina
12.2011 - 12.2012
  • On call 24 hours per day for 4 days per week.
  • Respond to Individuals in the community who are experiencing a behavioral health or substance use crisis.
  • Individuals served include individual adults, children and families.
  • Complete a risk assessment and link Individual to appropriate community resources, including outpatient and inpatient behavioral health and substance use providers, financial assistance resources, transportation resources, etc.
  • Complete all required paperwork and ensure it is submitted to the supervisor within the appropriate timeframe.

Inpatient Social Worker

Lawnwood Regional Medical Center
Fort Pierce, FL
06.2008 - 12.2011
  • Perform comprehensive psychosocial evaluations on all adult clients upon admission within twenty-four hours.
  • Lead educational and processing group sessions, individual and family counseling, and aid in discharge planning processes.

Emergency Evaluator II

New Horizons of the Treasure Coast
Fort Pierce, FL
06.2006 - 12.2011
  • Evaluate Individuals, both adults, children and families, with behavioral health and/or substance use disorders.
  • Determine specific Individual's need and assist Individual and family in locating sources to ensure needs are met.
  • Complete admission process for Individuals in crisis situation.
  • Telephone referrals.
  • Coordinate admissions and transfers.
  • Ensure all legal requirements are met, including complete documentation of all services rendered.
  • Assist client’s families with obtaining community services.
  • Work with local hospitals and law enforcement, and ensure the safety of Individuals and staff in the emergency department.

Senior Mental Health Practitioner

New Horizons of the Treasure Coast
Ft. Pierce, Florida
06.2005 - 06.2006
  • Managed community supervision and case management for individuals with severe behavioral diagnoses admitted to FACT team.
  • Assisted individuals in money management, promoting financial independence.
  • Led job skills group to enhance employability and vocational readiness.
  • Ensured medication management to support treatment adherence and health outcomes.
  • Monitored individuals for symptoms to identify needs and adjust interventions.
  • Facilitated social interactions to foster community integration and personal connections.
  • Supported development of social skills through targeted activities and encouragement.
  • Maintained accurate charting of individual progress and interventions.

Emergency Evaluator I

New Horizons of the Treasure Coast
Fort Pierce, FL
08.2001 - 06.2005
  • Same as Emergency Evaluator II; new title required degree.

Mental Health Technician

New Horizons of the Treasure Coast
Ft. Pierce, Florida
08.2000 - 08.2001
  • Provide care for Individuals on the behavioral health crisis unit, detox unit, and children’s crisis unit.
  • Ensure proper charting.
  • Ensure safety of staff and Individuals served.
  • Provide assistance to nurses as necessary.
  • Lead goals groups.
  • Prepare Individuals for discharge.

Office Manager

Snips and Snoozes
Stuart, Florida
05.1999 - 08.2000
  • Manage 6 to 8 employees.
  • Run and balance cash register.
  • Make and confirm appointments.
  • Work front desk.
  • Assist with pet washing, grooming, and boarding.
  • Order and stock supplies.
  • Ensure customer satisfaction.

District Manager

Wal-Mart
  • Advanced from retail sales associate to district manager overseeing 2 departments with 6-8 employees across 6-10 stores.
  • Managed all aspects of profit and loss statements for specialty division.
  • Scheduled staff, maintained department standards, and minimized shrinkage.
  • Oversaw inventory management to ensure optimal stock levels.
  • Enhanced customer service protocols to address complaints and improve satisfaction.
  • Implemented effective merchandising strategies to boost sales performance.
  • Recruited and trained new employees to strengthen team capabilities.

Education

Masters of Social Work - Social Work

Barry University
Palm Beach Gardens, FL
05-2005

Bachelor of Behavioral Sciences - Behavioral Sciences

Barry University
Port St Lucie, FL
05-2001

Associate of Arts - Special Education

University of Florida
Gainesville, FL
01.1991

Some College (No Degree) - Sociology

University of Central Florida
Orlando, FL

Skills

  • Program development
  • Budget management
  • Crisis intervention
  • Quality assurance
  • Policy writing
  • Stakeholder engagement
  • Relationship building
  • Training and development
  • Trauma Informed Care

Accomplishments

  • New Horizons Employee of the Month and Year
  • Facilitated graduation speech at Barry University after completion of Bachelor's Degree.
  • Honored with award for employment of a US Veteran.
  • Mobile Crisis Mores team nominated for the "Supporting the Safety Net" national award through the Association for Community Affiliated Plans, 2024.
  • Facilitated Suicide Intervention section of QPR training with Vaya staff support
  • Facilitated a "Marijuana and Behavioral Health Disorders" training in Brevard, NC.
  • Actively involved in CIT steering committees in several counties served by RHA Behavioral Health.
  • Active member of the WNC Recovery Rally Ad Hoc development team 2025

Certification

  • Licensed Clinical Social Worker 3/2017 to present
  • Licensed Clinical Addiction Specialist 2/2020 to present

Affiliations

  • Running
  • Macrame
  • Crochet
  • Reading

References

References available upon request.

Timeline

West Mobile Crisis Management Program Director

Rha Behavioral Health Services
01.2020 - Current

Mobile Crisis Team Lead

RHA
01.2014 - 01.2020

Mobile Crisis

RHA
09.2013 - 01.2014

Branch Manager

CNC Access Inc dba ResCare HomeCare
12.2012 - 07.2013

Mobile Crisis

Families Together/The Mentor Network
12.2011 - 12.2012

Inpatient Social Worker

Lawnwood Regional Medical Center
06.2008 - 12.2011

Emergency Evaluator II

New Horizons of the Treasure Coast
06.2006 - 12.2011

Senior Mental Health Practitioner

New Horizons of the Treasure Coast
06.2005 - 06.2006

Emergency Evaluator I

New Horizons of the Treasure Coast
08.2001 - 06.2005

Mental Health Technician

New Horizons of the Treasure Coast
08.2000 - 08.2001

Office Manager

Snips and Snoozes
05.1999 - 08.2000

District Manager

Wal-Mart

Masters of Social Work - Social Work

Barry University

Bachelor of Behavioral Sciences - Behavioral Sciences

Barry University

Associate of Arts - Special Education

University of Florida

Some College (No Degree) - Sociology

University of Central Florida

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