Summary
Overview
Work History
Skills
Timeline
Generic

Sherrie Priddy

East Bend,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

39
39
years of professional experience

Work History

Customer Service Specialist

Hanes Brand Inc.
05.1984 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Skills

  • Valid Driver's License
  • Customer Service
  • Good Communication Skills
  • Effective Written and Verbal Communication
  • Call Centers
  • Customer Relations
  • Customer Service and Assistance
  • Telephone Etiquette
  • Conflict Mediation
  • Problem Resolution
  • Complaint Reviews
  • High-Volume Call Environments
  • Excellent Written and Oral Communication
  • Order and Refund Processing
  • Merchandise Orders and Exchanges
  • Understanding Customer Needs
  • Livechat Messaging
  • Business Correspondence
  • Billing Adjustments and Refunds
  • Issue and Complaint Resolution
  • Online Chat
  • Correspondence Writing
  • Ability to Work Independently
  • Policy and Procedure Adherence
  • Livechat Messaging
  • Business Correspondence
  • Billing Adjustments and Refunds
  • Issue and Complaint Resolution
  • Online Chat
  • Correspondence Writing
  • Ability to Work Independently

Timeline

Customer Service Specialist

Hanes Brand Inc.
05.1984 - 09.2023
Sherrie Priddy