Sherrie Shifflett
IT Professional
York,PA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
18
18
years of professional experience
Work History
IT Services Technician I
Carroll County Public Library
02.2007 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Provided technical support and maintenance services for range of computer hardware and software.
- Developed user manuals and technical documentation to increase usability.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Site Manager
Office Depot
05.2005 - 02.2007
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Inspected cleanliness of common areas and offices.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science - Information Technology
York Technical Institute
York, PABachelor of Science - Information Technology
American Intercontinental University
Buckhead, GANo Degree - Cybersecurity Certificate Program
Villanova University
Villanova, PA06.2023
Skills
- System Installation
- Inventory Management
- Help Desk Support
- Hardware and Software Installation
- Environmental Compliance
- Customer Service
- Equipment Repair
- System Troubleshooting
- Risk Mitigation
- Troubleshooting
- Staff Education and Training
- Information Tracking
- Tech-Savvy
- Customer Interaction
- System Tests
- Issue Resolution
- Project Management
- IT Security Management
- Printers and Peripherals Installation
- Preventive Maintenance
- Network Operating Systems
- Remote Support
- Software Feature Demonstrations
- Hardware Configuration
- System Upgrades
- Software Installation
- Installation and Repair
- Desktop and Laptop Installations
- Hardware Installation
- Technical Support
- Computer Troubleshooting
- System Backup
- Email Account Set up
Timeline
IT Services Technician I
Carroll County Public Library
02.2007 - Current
Site Manager
Office Depot
05.2005 - 02.2007
Associate of Science - Information Technology
York Technical Institute
Bachelor of Science - Information Technology
American Intercontinental University
No Degree - Cybersecurity Certificate Program
Villanova University
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