Sherrie Thompson
Riesel,TX
Summary
Dynamic and results-driven professional with extensive experience at Fikes, excelling in customer service and team leadership. Proven track record in enhancing customer engagement and loyalty through effective conflict resolution and compassionate support. Skilled in inventory management and fostering a positive work culture, driving operational efficiency and team performance.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Fikes
- Assisted in managing daily store operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed employee schedules to maximize coverage during peak hours and enhance team performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Customer Service Representative
Fikes
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained new employees on operational procedures and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional campaigns to enhance customer engagement and sales growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coached and mentored new hires, ensuring smooth team integration.
- Cross-trained and provided backup support for organizational leadership.
Assistant Manager
SUBWAY®Restaurants
11.2022 - 02.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained new employees on operational procedures and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional campaigns to enhance customer engagement and sales growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coached and mentored new hires, ensuring smooth team integration.
- Cross-trained and provided backup support for organizational leadership.
Education
Associate of Science - Mental Health Counseling
McLennan Community College
Waco, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Efficient under pressure
- Self-awareness
- Crisis intervention
- Client confidentiality
- Assessment skills
- Multicultural competence
- Psychosocial assessment
- Boundary setting
Certification
Peer Recovery Specialist
Mental Health Substance Abuse
Timeline
Assistant Manager
SUBWAY®Restaurants
11.2022 - 02.2024
Assistant Store Manager
Fikes
Customer Service Representative
Fikes
Associate of Science - Mental Health Counseling
McLennan Community College