Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHERRIE TOLER

Hartford,US

Summary

I am relocating from Alabama to back home to the Asheville/Hendersonville, NC area.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Merchandiser

Frito-Lay
12.2024 - Current
  • Locate merchandise in the backroom (stockroom / warehouse) of stores in order to place product on the floor.
  • Stock and pack out products to help ensure shoppers find what they need.
  • Front face products to make sure product shelves look the best they can.
  • Receive marketing and promotional materials at your home and bring them to the store.
  • Install and place promotional materials as outlined in instructions to ensure our clients’ products stand out.
  • Display set up and maintenance for a variety of products throughout the store.
  • Resetting displays or product areas based on the needs of the client. This could include the full remodel of a section and / or placing new product and shifting current product to a new home on the shelf.
  • Answer simple, step-by step questions within Premium’s field technology on your mobile device as you complete your work.
  • Take photos of completed work to demonstrate your success.
  • Represent Premium and Premium clients in retail stores within your assigned area.

Uber/Lyft Driver

Uber/Lyft
04.2023 - Current
  • Arrived on time to customer appointments
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time

Customer Service Representative Pardee Blue MD

Pardee UNC Health Care Cancer center
02.2024 - 06.2024
  • Checked out cancer patients for busy eight doctor Hematology/Oncology practice
  • Reviewed daily DAR reports in Epic to locate patient names for check out
  • Deciphered doctor notes, orders, and appointment wrap up instructions to set up follow up and lab appointments
  • Communicated with patients individual doctor schedule availability for various appointment types and times
  • Rescheduled cancelled appointments and various changed appointments
  • Daily phone communication with Radiology department to set up patient PET scans, CT scans, Mammograms, and MRI appointments
  • Scanned in various medical documents into patient charts
  • Printed referrals to route to appropriate internal CSR
  • Communicated with all doctors and nurses daily on various issues and questions
  • Trained extensively in Epic healthcare software
  • Worked in Service Hub for language barrier patients
  • Communicated daily with upstairs Cafe on lunches for patients doing extended chemotherapy
  • Updated DAR reports throughout day, end of day, and next morning for previous day appointments
  • Contacted patients from call list for appointment reminders on next day appointments

Certified 911 Public Safety Telecommunicator

Buncombe County Communications
02.2023 - 04.2023
  • Answered Admin/911 calls from automatic routing system and took basic information from callers
  • Proved successful working within tight deadlines within fast-paced environment
  • Followed established EMD and EPD protocols for professional handling of emergency situations
  • Assessed emergency requests and made quick judgment calls to determine appropriate action
  • Communicated pre-arrival instructions to caller and emergency medical personnel, helping first responders deliver appropriate care and support to individuals
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations
  • Read system maps using ANI/ALI (Automatic Number Identification / Automatic Location Identification) for caller information, and documented details in system
  • Obtained EPD certification

Emergency Communications Specialist

Central Communications Pasquotank/Camden
02.2022 - 05.2022
  • Operated telephone, two-way radio, and other communications equipment in answering requests for fire, law enforcement, EMS, or related assistance
  • Able to use communications equipment, computer monitors, telephones, and radios including hand and foot pedals, TTY's, copiers, fax machines
  • Trained on Computer-Aided Dispatch System (CAD) and other communications equipment in answering requests for fire, law enforcement, EMS, or related assistance
  • Processes medical calls using IAED EMD protocols and provides pre-arrival and post-dispatch instructions to callers in accordance with established protocols
  • Coordinates major incidents to ensure all proper notifications are made and assists in call handling if necessary
  • Answers all calls and dispatches equipment and personnel as necessary and in accordance with established procedures
  • Monitors dispatched units' activities; provides updated information to field units as information is received
  • Dispatches appropriate personnel upon receipt of alarms
  • Utilizes RAPIDLITE to assist in locating mobile callers and retrieve additional data when traditional ANI-ALI isn't available
  • (DCI), North Carolina Statewide Warrant Repository (NCAWARE) and National Crime Information Center (NCIC) prepares criminal and drivers histories upon request
  • Broadcasts Amber, Silver, and weather alerts, road closings, be-on-the-lookouts (BOLO's)

Nursing Care Partner Resource Pool

CHKD- The King's Daughters
01.2020 - 04.2020
  • Reviewed patient history to verify conditions and accessed healthcare needs
  • Interpreted regulations to achieve compliance in patient care
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Provided basic patient care and treatment, such as taking temperature, pulse/blood pressure, IV removal, and recorded patients' fluid/food levels, implementing measures to promote healthy intake and output
  • Transported patients to radiology
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
  • Wiped down equipment after each patient to reduce infection
  • Supplied individual care to between 10-20 patients per given assignment

Clinical Nursing Assistant

VA First Choice Nurses(Various Shift Work)
12.2017 - 04.2020
  • Our Lady of Perpetual Help Va. Beach, Va.
  • Lake Taylor Transitional Care Hospital Norfolk, Va. Rehab unit - Worked jointly with Physical and Occupational therapist (Patients of prior Hip/Knee replacement and Cardiac surgeries) Long Term Care unit - Dementia patients
  • Bon Secours Maryview Nursing Center Suffolk, Va.
  • Heartland Home and Hospice Va. Beach, Va.

Direct Support Professional II (Tracheostomy Unit)

St. Mary's Home For Disabled Children
03.2019 - 01.2020
  • Person-Centered planning care for children with complex medical/ behavioral needs
  • Crisis interventions and de-escalation techniques to calm patients
  • Experienced in medical conditions such as traumatic brain injury
  • Monitor vital signs
  • Place required medical compression socks/AFO's, TLSO's, and splints
  • Assist in monitoring pulse ox, tube feedings, suctioning secretions
  • Operate Hoyer lift to safely place children
  • Provide personal care and charted necessary documentation
  • Trained in critical thinking for handling mentally and physically disabled
  • Established physical and mental assessment of patients to RNs
  • Performed individual patient care to 10-20 patients per assignment
  • Proven ability to develop and implement creative solutions to complex problems
  • Strengthened communication skills through regular interactions with others
  • Exercised leadership capabilities by successfully motivating and inspiring others

Order Entry & Project Manager

Modern Environments
04.2009 - 03.2010
  • Manage project scope to include order entry, freight deliveries, installation crew and costs
  • Work closely with Government facility manager's guidelines of GSA contracts

Inside/Outside Sales Leader

Communications Supply Corporation
07.1998 - 06.2006
  • Bid preparation for GSA and 8A Contractors
  • Managed correspondence, ordered product, and did cost analysis for 100-300-line-item orders
  • Coordinated shipments
  • Consistent in meeting revenue goals set by the company
  • Produced 4 million dollars in Annual Revenues

Education

Certificate - Clinical Nursing Assistant

College of the Albemarle
Elizabeth City, NC
12.2017

RN/ADN

Bryant and Stratton
Virginia Beach, VA
03.2020

Associate of Science - Pre-Req’s For RN/ADN

Tidewater Community College
Chesapeake, VA
10.2016

Skills

  • EMD/EPD
  • Responding to emergencies
  • Adept multi-tasker
  • Good listening skills
  • Basic life support understanding
  • Computer-aided dispatching
  • Dependable and Responsible
  • Excellent Communication
  • Critical Thinking
  • First Aid/CPR

Certification

Various Dispatching Certifications - Elizabeth City, NC/Buncombe, NC

Timeline

Merchandiser

Frito-Lay
12.2024 - Current

Customer Service Representative Pardee Blue MD

Pardee UNC Health Care Cancer center
02.2024 - 06.2024

Uber/Lyft Driver

Uber/Lyft
04.2023 - Current

Certified 911 Public Safety Telecommunicator

Buncombe County Communications
02.2023 - 04.2023

Emergency Communications Specialist

Central Communications Pasquotank/Camden
02.2022 - 05.2022

Nursing Care Partner Resource Pool

CHKD- The King's Daughters
01.2020 - 04.2020

Direct Support Professional II (Tracheostomy Unit)

St. Mary's Home For Disabled Children
03.2019 - 01.2020

Clinical Nursing Assistant

VA First Choice Nurses(Various Shift Work)
12.2017 - 04.2020

Order Entry & Project Manager

Modern Environments
04.2009 - 03.2010

Inside/Outside Sales Leader

Communications Supply Corporation
07.1998 - 06.2006

RN/ADN

Bryant and Stratton

Associate of Science - Pre-Req’s For RN/ADN

Tidewater Community College

Certificate - Clinical Nursing Assistant

College of the Albemarle

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