Sherrie Voshell-Graziani

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services..
• Established team priorities, maintained schedules and monitored performance.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Coordinated cost-effective travel arrangements for office personnel.
• Streamlined office processes by implementing efficient organizational systems.
• Reduced operational costs, identifying opportunities for cost-saving measures in office supplies and equipment.
• Oversaw inventory management for office supplies and equipment, reducing waste through accurate forecasting of needs.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Managed confidential documents, maintaining a secure filing system to protect sensitive information.
• Maintained client files and spreadsheets with office management software.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided administrative support during critical projects or initiatives under tight deadlines.
• Conducted ongoing reviews of program financial systems to assess cost control measures.

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• Managed sales promotions and marketing strategies on major social media sites.
• Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
• Led a high-performing sales team, providing coaching and ongoing support to ensure success.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Managed cross-functional teams to execute successful product launches and marketing initiatives.
• Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
• Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
• Collaborated with internal departments to develop cohesive messaging across multiple platforms.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Managed revenue models, process flows, operations support and customer engagement strategies.

• Managed sales promotions and marketing strategies
• Collaborated with internal departments to develop cohesive messaging across multiple platforms.
• Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
• Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency
• Analyzed sales and marketing data for improved strategies.
• Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue
• Reduced operational costs through streamlined workflows, smart budgeting practices, and efficient resource allocation.
• Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
• Managed cross-functional teams to execute successful product launches and marketing initiatives.
• Pursued certification in Management, Sales and Product to improve creative sales skills and influence decision-makers.
• Organized promotional events and interacted with community to increase sales volume.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Established and oversaw performance targets for call center associates.
• Developed quality employees within call center to take over leadership positions.
• Determined quality assurance benchmarks and set standards for improvement.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
• Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
• Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
• Recruited, trained and onboarded new agents, maintaining exceptional service standards.
• Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
• Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
• Led daily team meetings to review performance, set targets and motivate staff.
• Improved average hold times, resolution rates and satisfaction scores through staff development.
• Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.

• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Enhanced team performance with consistent coaching, feedback, and development opportunities.
• Reduced average handle time through the implementation of effective call handling techniques and scripts.
• Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
• Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement
• Organized promotional events and interacted with community to increase sales volume.
• Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
• Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Dispatch over night Technicians
• Exhibited high energy and professionalism when dealing with clients and staff.