Sherrie Wakins
Windsor,VT
Summary
Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
21
21
years of professional experience
Work History
Master Stylist
First Impression Salon And Spa
Woodstock, VT
07.2020 - 05.2021
- Master Stylist- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Colored and treated hair using modern technology.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Counted and documented opening and closing cash amounts daily.
- Escorted guests to and from treatment rooms for specialty salon services.
- Mixed pigments and used proper techniques to achieve desired color.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
Store Manager
Salon Centric
07.2019 - 02.2020
- General store duties (opening, closing, facing, daily stocking, cleaning, and store set to company standards)
- Recruiting
- Inventory Control
- Scheduling
- Payroll Control/Cost
- Daily and Monthly Sets
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
Kitchen Assistant and Meals on Wheels Coordinator
Thompson Center
South Woodstock, VT
01.2018 - 06.2019
- Responsible for making meals daily for Meals on Wheels
- Meals for Partnership for special needs senior house
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Master Stylist
JCPenney
West Lebanon, NH
09.2018 - 03.2019
- Growing book Advanced
- Guest acquisition
- Further training and education
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Colored and treated hair using modern technology.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Educated customers on products to maximize benefits.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Salon Manager
Ulta
Manchester, NH
04.2018 - 08.2018
- Leadership Training/Over The Top-The Servant Leader
- Scheduled employees to maintain adequate coverage during business hours.
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness and sales.
- Removed outdated policies and modernized structure.
- Maintained general appointment calendar and set shift schedules.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Consistently received positive feedback from guests on performance reviews.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Recruited, trained and supervised several employees.
- Networked at various industry events to promote business.
- Master Stylist-Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
Cosmetology Instructor
Empire Beauty Schools
Laconia, NH
01.2015 - 01.2016
- Lesson plans Classroom and Clinic Floor
- Planned both theory and practical lessons for students.
- Recruited clients for students to get practical experience.
- Prepared students for NH cosmetology exam with 80% success.
- Followed NH curriculum accurately with detailed lesson plans.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Supervised and monitored students' use of tools and equipment.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
Salon Manager
JCPenney Salon
Manchester, NH
01.2014 - 01.2015
- Leadership Training/The Servant Leader-Over The Top
- Recruitment, sourcing, networking
- Special events such as Make-a-Wish, Mall events, and Cuts for Hope
- Master Stylist - core training, level of skill set, and book value Further training and education
- Lead classes with Artistic Lead Designer (ALD)
- Awards Highest Sales Gain in District - 2014
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness and sales.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Removed outdated policies and modernized structure.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved personal sales goals by upselling products to meet individual needs.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Salon Manager
Regis Hair Salon
Concord, NH
02.2000 - 05.2014
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Oversaw salon employee performance, facility cleanliness and sales.
- Managed cash flow, business transactions, banking and accounting processes.
- Removed outdated policies and modernized structure.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Consistently received positive feedback from guests on performance reviews.
- Recruited, trained and supervised employees.
- Met with customers to discuss upcoming events and style requirements.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Director's Awards; 2011 Los Cabos, Mexico-2010 Miami, FL-2009 New Orleans, LA- 2008 Los Angeles, CA- 2007 Montreal, Canada.
- Master Stylist- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Area Supervisor
Regis Hair Salon
Concord, NH
01.2003 - 01.2004
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Directed daily workflow of 12 Salon-strong team in Mid to Southern NH.
- Planned sequence of operations and established schedule.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Recruited, managed and motivated Salon member teams to give every guest positive and memorable experiences.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Processed orders and issued documentation.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Led and developed management team of 9.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Submitted reports to senior management to aid in business decision-making and planning.
- Master Stylist- Also worked behind the chair
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Education
Certified Personal Trainer/Nutrition Coach - Health And Physical Fitness
Nation Academy of Sports Medicine
Gilbert, AZ05.2022
Cosmetology - Cosmetology
Whitman And Whitman's School of Hair Design
Brattleboro, VT07.2020
Cosmetology Instructor - Cosmetology Education
Emprire Beauty School
Laconia, NH01.2015
Cosmetology License - Cosmetology
Whitman And Whitman's School of Hair Design
Brattleboro, VT04.1995
Skills
- Spot Of Service/ Guest Services
- Investing In Yourself
- Over The Top- Servant Leader
- Vidal Sassoon Team Building
- Wellness In Business
- Social Media
- Chi Treatments/Smoothing
- JCP Signature Blow-outs/Styles
- Certified Colorist- Matrix, Pravana, Redken
- Certified Keratin Complex Treatment Systems
- Relationship building and management
- Outstanding client retention
Additional Information
- Awards , 2007 - Director’s Award (Montreal, Canada) 2008 - Director's Award (Los Angeles, California) 2008 - Vidal Sassoon/Team building - making a short film 2009 - Director’s Award (New Orleans, Louisiana) 2009 - Business Session of Successful Leadership/team, Licenses , Cosmetology Instructor License - 10085/NH Cosmetology License - 010.0134304
Timeline
Master Stylist
First Impression Salon And Spa
07.2020 - 05.2021
Store Manager
Salon Centric
07.2019 - 02.2020
Master Stylist
JCPenney
09.2018 - 03.2019
Salon Manager
Ulta
04.2018 - 08.2018
Kitchen Assistant and Meals on Wheels Coordinator
Thompson Center
01.2018 - 06.2019
Cosmetology Instructor
Empire Beauty Schools
01.2015 - 01.2016
Salon Manager
JCPenney Salon
01.2014 - 01.2015
Area Supervisor
Regis Hair Salon
01.2003 - 01.2004
Salon Manager
Regis Hair Salon
02.2000 - 05.2014
Certified Personal Trainer/Nutrition Coach - Health And Physical Fitness
Nation Academy of Sports Medicine
Cosmetology - Cosmetology
Whitman And Whitman's School of Hair Design
Cosmetology Instructor - Cosmetology Education
Emprire Beauty School
Cosmetology License - Cosmetology
Whitman And Whitman's School of Hair Design
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