Sherrie A Booker
San Antonio,United States
Summary
Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Appeals and Grievances Coordinator
Humana
11.2023 - Current
- Improved member satisfaction by efficiently managing and resolving appeals and grievances cases.
- Enhanced internal processes for handling complaints by developing standardized guidelines and documentation templates.
- Streamlined case management by implementing a well-organized tracking system for all incoming appeals and grievances.
- Supported team members in understanding complex regulatory requirements, ensuring compliance with all relevant policies and procedures.
- Collaborated with interdisciplinary teams to review cases, identify trends, and develop strategies for addressing recurring issues.
- Expedited resolution times by proactively communicating with members, providers, and other stakeholders throughout the grievance process.
Medical Records Director /Central Supply Coordinator
Southeast Nursing And Rehab
04.2015 - 11.2023
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Enhanced staff efficiency by developing comprehensive training programs for new hires and ongoing professional development.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Facilitated interdepartmental cooperation, fostering a collaborative environment to improve overall hospital operations.
- Reduced data entry errors by implementing quality control measures and providing targeted staff training.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
Certified Nursing Assistant
Normandy Terrace Nursing And Rehab
07.2014 - 04.2015
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service Representative
West Telemarketing
05.2013 - 07.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Restorative Certified Nursing Assistant /Central Supply Clerk
Home Health Of Webster
03.2007 - 05.2013
- Improved patient comfort by providing compassionate and individualized care.
- Assisted patients with daily living activities for enhanced quality of life.
- Collaborated with nursing staff to develop personalized care plans, ensuring optimal patient outcomes.
- Maintained accurate documentation of patient progress and vital signs, contributing to effective care coordination.
- Provided physical therapy support for improved patient mobility and functionality.
- Utilized specialized equipment for proper positioning and support, maximizing patient comfort levels.
- Performed feeding assistance when necessary while monitoring dietary restrictions.
Education
High School Diploma -
Sam Houston High School
San Antonio05.1984
Skills
- Dispute Resolution
- Policy Knowledge
- Assertiveness
- Performance Management
- Multitasking Abilities
- Time management abilities
- Reliability
- Self Motivation
- Effective Communication
- Grievance handling
- Team Collaboration
Timeline
Appeals and Grievances Coordinator
Humana
11.2023 - Current
Medical Records Director /Central Supply Coordinator
Southeast Nursing And Rehab
04.2015 - 11.2023
Certified Nursing Assistant
Normandy Terrace Nursing And Rehab
07.2014 - 04.2015
Customer Service Representative
West Telemarketing
05.2013 - 07.2014
Restorative Certified Nursing Assistant /Central Supply Clerk
Home Health Of Webster
03.2007 - 05.2013
High School Diploma -
Sam Houston High School
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