Sherrie Bozelle
Summary
Experienced Veterinary Receptionist offering exemplary skills in customer service, appointment scheduling, record keeping, communication, front desk management and professional telephone etiquette. Hardworking, knowledgeable and dedicated to the values of serving with compassion, integrity, and excellence.
Overview
23
23
years of professional experience
Work History
Medical Receptionist
Windan Sea Veterinary Clinic
09.2021 - 03.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and received payments for services.
- Managed high call volumes, directing calls to appropriate departments, addressed client inquiries, transcribed phone messages and relayed to appropriate personnel.
- Facilitated effective communication between patients, medical staff to ensure seamless coordination of care.
- Maintained current and accurate medical records for patients.
Receptionist
Southern California Veterinary Dental Specialties
09.2015 - 12.2020
- Answer multi-line phone system, scheduling appointments in 11 offices in multiple cities for 7 doctors, obtaining and maintaining patient records, checking patients in and out of appointments and surgical procedures
- Prepare detailed estimates and present them to clients, collect payments, schedule appointments, and provide operational support to staff
- Manage email accounts for records, lab reports, and client inquiries, receive and submit patient insurance documentation
- Maintain and create lecture & CE certificates and supporting materials
- Manage instrument sharpening service accounts and shipping.
Receptionist
Scripps Parkway Veterinary Hospital
08.2014 - 06.2015
- Acted as point of contact for clients and their pets, visitors, and pharmaceutical and medical vendors
- Promptly answered multi-line phone system, scheduled appointments, and fielded inquiries
- Ascertained patient needs and communicated emergent situations with medical staff
- Prepared detailed billing statements, collected payments, and maintained patient charts using Infinity software system
- Assisted doctors and technicians with medical procedures, filling prescriptions as needed.
Receptionist
Crown Veterinary Hospital
07.2013 - 05.2014
- Provided pet owners with excellent customer service and compassionate care for their pets
- Skilled in telephone triage, appointment and surgery scheduling, Cornerstone and Avimark software systems, medical record keeping (paperless and semi-paperless), invoicing, accounts receivable, reconciling register and banking
- Educated clients in animal nutrition, behavior, general care, medical conditions and treatment options
- Ordered supplies and conducted routine inventory of supplies
- Assisted doctors and technicians with medical procedures as needed.
Front Desk Manager
Management Solutions/ Palms Hotel
07.2010 - 03.2012
- Managed 70-unit residential apartment hotel, exhibited property to prospective tenants, negotiated lease and rental agreements, and enforced rules and regulations according to lease terms and landlord-tenant fair housing laws and standards
- Resolved tenant issues following management rules and regulations
- Supervised maintenance department, inspected grounds, facilities, and equipment to determine necessity of repair or maintenance
- Planned, scheduled, and coordinated maintenance, repairs, and construction to property.
Veterinary Assistant/ OSHA Officer
Penasquitos Pet Clinic
01.2007 - 08.2009
- Obtained patient case history, performed surgical assistance, blood collection, laboratory and pathology collections and submissions, diagnostic imaging, monitored anesthesia, dental prophylaxis, emergency and critical care, filled prescriptions, assisted receptionists
- Educated clients in animal behavior, nutrition, parasite control and prevention, vaccine protocols, administration of medication and post-operative care
- As OSHA Officer designed and conducted quarterly safety meetings, educated and trained staff, maintained pertinent safety records, MSDS and equipment.
Registered Pharmacy Technician
San Diego Hospice Pharmacy
08.2005 - 02.2006
- Received written or refill requests, verified information as complete and accurate, prepared and processed third-party claims and reports, mixed pharmaceutical preparations according to written prescriptions, maintained documentation for schedule II medications
- Answered telephones and followed up with patients, physicians and nurses regarding prescription issues
- Prepared IV admixtures, filled PYXIS Med Station cassettes, maintained inventory and documentation
- Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory and informed supervisors of stock needs and shortages.
Benefits Coordinator I
MedImpact Healthcare Systems
08.2004 - 03.2005
- Responsible for coding benefit requests and new benefit structures
- Validated coding work against processing standards and client requests
- Participated in design reviews of benefit change requests and new benefit tasks.
Registered Pharmacy Technician
Sharp Rees-Stealy Pharmacy
10.2000 - 05.2004
- As Lead Technician performed ancillary staff scheduling, prepared daily cash deposits, change orders and banking
- Prepared third-party claims and reports assisted Pharmacists in directing and education of staff in implementing billing and reimbursement procedures, resolved technical and managerial issues
- Assisted in the wholesale pharmacy department providing vaccines, injectables, drugs and supplies to all medical offices
- Compounded prescription orders and pharmaceuticals for all pharmacy sites and medical offices
- Processed prescriptions in computer and filled orders, educated patients in use of DME, diabetic monitoring equipment and nebulizer machines.
Education
Veterinary Assistant Program -
Pima Medical Institute
San Diego, CA01.2007
Pharmacy Technician Program
San Diego, CA08.1996
Skills
- Exceptional customer service and communication skills and professional phone etiquette
- Proficient in Avimark, EzyVet, DvMax, Pharmacy software programs, Microsoft Office Suite, Microsoft Word
- Proficient in answering multi-line phone systems, Managing and scheduling appointments and procedures Maintaining charts and electronic medical records
- 12 years as a medical receptionist, and veterinary assistant in private practice 10 years as Registered Pharmacy Technician in outpatient clinics, hospice and retail pharmacy
Timeline
Medical Receptionist
Windan Sea Veterinary Clinic
09.2021 - 03.2024
Receptionist
Southern California Veterinary Dental Specialties
09.2015 - 12.2020
Receptionist
Scripps Parkway Veterinary Hospital
08.2014 - 06.2015
Receptionist
Crown Veterinary Hospital
07.2013 - 05.2014
Front Desk Manager
Management Solutions/ Palms Hotel
07.2010 - 03.2012
Veterinary Assistant/ OSHA Officer
Penasquitos Pet Clinic
01.2007 - 08.2009
Registered Pharmacy Technician
San Diego Hospice Pharmacy
08.2005 - 02.2006
Benefits Coordinator I
MedImpact Healthcare Systems
08.2004 - 03.2005
Registered Pharmacy Technician
Sharp Rees-Stealy Pharmacy
10.2000 - 05.2004
Veterinary Assistant Program -
Pima Medical Institute
Pharmacy Technician Program