Sherriel Ausberry
Evans,Ga.
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative Contractor
Self-Employed
01.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Responded proactively and positively to rapid change.
- Processed 10 debit and credit card and electronic check payments per day.
- Educated customers on company systems, form completion, and access to services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Supervisor
Naval Undersea Medical Institute
09.2018 - 12.2020
- Oversaw employee retention, assured that personnel were successfully progressing through their training program.
- Facilitated course training and verified understanding of instruction manuals and compliance procedures for 40 students.
- Created presentations, agendas and communication materials for staff meetings weekly.
- Performed site evaluations, customer surveys and site audits for four clinics, provided corrective action reports to assist with improving their processes.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Generated bi-monthly reports detailing findings and recommendations.
Manager
Norfolk Naval Shipyard Branch Health Clinic
05.2015 - 07.2018
- Led facility operations for 218 personnel, supporting fiscal and administrative management.
- Successful coordination of patient care, appropriate staffing coverage, new hire and/or recurrent training processes, and daily operational tasks related to physician practice management.
- Oversaw training for all Clinical Support Division personnel.
- Coordinated the JCAHO inspection team, ensured that all departments were inspection ready.
- Representative for the quality improvement program across 5 departments, thereby improving procedure efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Office Coordinator
USS Theodore Roosevelt
07.2012 - 05.2015
- Implemented flexible scheduling to improve employee production.
- Managed medical records for 350 employees, utilizing electronic software.
- Supported staff in understanding and implementing policies, procedures, and objectives for quality improvement, safety, and environmental control.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
West Lafayette, Indiana06.2020
Skills
- Management
- Problem Solving
- Medical Office Experience
- Scheduler
- Attention to Detail
- Organized
- Customer Service
- Microsoft Office Suite
- Presentation Development
- Facilitator
- Payment Processing
- Report Preparation
- Record Preparation
Certification
Navy Instructor Training Course| August 2018
Additional Information
- Security Clearance Secret Clearance- 2016
Timeline
Call Center Representative Contractor
Self-Employed
01.2021 - Current
Supervisor
Naval Undersea Medical Institute
09.2018 - 12.2020
Manager
Norfolk Naval Shipyard Branch Health Clinic
05.2015 - 07.2018
Office Coordinator
USS Theodore Roosevelt
07.2012 - 05.2015
Bachelor of Science - Healthcare Administration
Purdue University Global
Similar Profiles
Sonalika SinghSonalika Singh
Spiritual Consultant at Self-EmployedSpiritual Consultant at Self-Employed
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Monet IvyMonet Ivy
Client Service Coordinator at BluePearl Speciality & Emergency Animal HospitalClient Service Coordinator at BluePearl Speciality & Emergency Animal Hospital